128 Sales Inc / Billerica, Massachusetts

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 614 North Ave, Billerica

Postal code: 1880

Phone: (781) 224-3700

You`re In. You`re Out. It Works!

Motor Worx is your one stop shop for all your motorized needs. If youre looking for high quality and personal service, you`ve come to the right place. At Motor Worx we`ll give you the attention and personal service youll come to expect and enjoy. Every customer is treated like family as soon as they walk in the door! We offer the best in Automotive, Motorcycle, ATV, PWC, Snowmobile and Dirt Bike Services. We offer general repairs, maintenance services, performance upgrades, and custom fabrication work for all of the vehicles we work on. Our rates are competitive, and our service quality in nothing less than Five Star.

Reviews:

Do not use this Volvo dealership. Try Jafferian or Boston Village Volvo.

I had heard word of mouth reviews saying as much but to be truthful the lazy side of me kicked in and I figured ""why travel all the way to Boston Volvo Village or Jafferian when 128 is right there."" Well the reason why is that they are by far the worst car dealership I had ever dealt with. My experience was horrible I was told by the salesman (who was actually very nice) that ""of course the over the limit miles on... view more my lease that was expiring would be forgiven....that it is the customary practice."" Well, a month later I get a bill for $1000. I immediately call up to find out that the salesman no longer works there. Of course, right?? I explain my situation to the finance manager who concedes that forgiving the miles is in fact the customary practice however he can`t seem to locate the notes from the now moved on salesman. Of course. I speak to the Barry the manager who tells me ""I know where he moved onto, I`ll call him."" Barry then calls me back to say ""I spoke to him, he remembers you, told me he never told you that."" Um hmm. We must have been the only family leasing an XC70 it isn`t like you see that often! I say ""Well then he is lying, I would like for you to set up a conference call with us and please include Volvo of America."" Figuring Volvo USA would want to know how a dealership of theirs was treating their customers. He tells me ""I absolutely will!"" And I never hear from him again! I have called at least 5 times with no response. It is ridiculous. Seriously, this is supposed to be a respected business and they just don`t return phone calls. It wasn`t even like I was being snappy, I was being my nicest hoping they would agree to the conditions that their salesman had told me! Please do yourself a favor, don`t go to 128 because it is convenient. I am trying to post reviews in as many places as I can think of because I know a lot of people, like myself, will think ""It is Volvo, they must be trustworthy,"" and that just isn`t the case.

Sarahetre / 12/17/2008

Avoid at all costs!

I don`t like to make big purchasing decisions without doing my homework. I had been to this dealer a few times in the past, and the same sales-sleeze always seemed to find me: Peter. This guy is RUDE. He lied about colors available for my first SAAB and quoted me more than $2,000 over what I paid for my second Saab at Village in Acton. I have since purchased two Saabs at Village in Acton --and Chris Campos is wonderf... view moreul, honest and smart! To add insult to injury, I was recently shopping for a Volvo at 128 in Wakefield, and Peter gave me major attitude when I tried to negotiate a price for a used Volvo...why keep a guy at a dealership who has effectively lost the company three car sales? I could not believe that this guy was actually still at the dealership! If you have to go to 128, then do yourself a favor and see Alan...a really nice guy who happens to work for a rotten dealership.

Maven01 / 10/21/2008