Drake Auto / North Potomac, Maryland

Rating: ★★★★

10 years in Business

Auto Repair & Service

Address: 23571 Pebble Run Place #150, North-Potomac

Postal code: 20166

E-mail: carl@drakeauto.net

Auto Repair & Service

check, amex, discover, visa, mastercard

Mon - Fri 9:00 am - 5:00 pmSat - Sun Closed

* Audi
* BMW
* Chevy
* Dodge
* Ford
* GM
* Honda
* Mercedes
* Toyota
* Volkswagen

Night drop box, wireless internet in the waiting room

(571) 244-6963

SamiG. / 2/20/2013

I`ve been bringing tempermental VW`s to Carl for about twelve years, as well as my husband`s older model Prius. Carl is a wonderful mechanic if you`re looking for someone who is skilled, honest, charges a fair price for their labor and services, and will be there six months (or ten years!) from now when you go to look him up again. You`re not getting an entry-level mechanic, you can`t expect dollar store prices. He h... view moreas diagnosed very difficult problems for me, helped me triage repairs when money was tight, and he`s also sent me elsewhere when it was something he couldn`t do. To add to another review I saw, I have never felt diminished or condescended to due to my gender, and when I clearly knew what I was talking about, he listens and doesn`t try to explain it from the sticks on up - no need to ask my husband (who knows less about VW`s than I do!) to deal with Drake Auto. When I was growing up, we called the people who actually fixed our cars when the dealership couldn`t, "shade tree mechanics", because you pulled up beneath the big shade tree on the side of their driveway for them to work. Carl and Kyle are the best shade tree mechanics I`ve ever worked with, with all the modern conveniences and high tech diagnostic tools. One suggestion - when he gives you directions to the shop, listen to them, don`t assume you`ll be able to find it because you know where the street is. The new location is a little hard to find, but very worth it! When I got my new car, I felt like I needed divorce papers. Luckily our aging Prius has kept us in touch, and my car is out of warranty soon. ;)

LucyAnn.Shortess / 12/4/2012

Carl and Drake Auto have kept my Audi running in tip-top shape for nearly 7 years. He provides high quality automotive service at a fair price. Carl takes the time to explain what service/repair your car needs, and why. Drake auto is friendly, professional and customer focused, and I have never felt pressured to make any repair. Service is performed in a timely manner and my car has always been delivered on ... view moretime. I have recommended Carl and Drake Auto to many of my friends and they have also spoken very highly of him and the service Drake Auto has provided. If your car needs service, you should take it to Drake Auto for top quality service at a fair price.

DMF0371 / 10/13/2012

i have been taking my car to carl for a number of years and i have not had any issues with carl or his work. i am very particular on who works on my . carl treats both me and my car very well. i would recommend carl to anyone who is fussy and cares about his or her car. it is hard to make everyone happy these days but car goes out of his way to do so.

RBWalters / 10/13/2012

I have been bringing my car to Carl for the last 10 years. I have never once left the shop feeling taken advantage of or disappointed in the quality of work. When you drive your car away from Drake Auto you can feel confident that your car is repaired properly, that the wheels will stay on and that it isn`t held together by duct tape. I brought my car to Drake Auto after having the routine maintenance done at t... view morehe dealership. The auto department at the dealership claimed that I need $2000 worth of repairs. Brought the car to Carl for a second opinion. Guess what? Not only did I not need the the repairs they said I did. They missed a crucial issue with the car where the transmission was basically bouncing up and down. Carl confirmed that the repair was covered under my warranty and got the part ordered and fixed. Carl is an honest and master -mechanic. Which I know may be a shock if you are used to dealing with crooked ones. Your car could not be in better hands than with Carl. Shane & Anita

SamiG. / 10/11/2012

This is to respond to my other reviewer. This car came in for tire installation and a bad motor. When I went to install the tires the studs were not long enough. This is a custom install with 24 inch rims on a older Caprice. I ordered studs and had them on in a few days. I called the customer and told him he needed a new motor. I always take a deposit before starting motor jobs. He said that was fine but he didn`t h... view moreave his credit card with him and I should call him back on Friday. When I called he said he would not have the money until next Friday and to call him them. I got no answer. When he finally called me a week later he said he was back at work and could make a $500 deposit in a week. This went on for some time then he sent an email one day saying he didn`t think he should have to give a deposit and felt I just wanted a deposit because he was black. I told him I was very offended by his comment and one of my best friends is black and he needs to just pay me $60 for the cost of parts and I would not charge him any labor and take his car somewhere else. A couple weeks later his girlfriend paid for the car on her credit card and then this review pops up?

kyle.j.epstein / 10/11/2012

What can I say. Anyone can write anything they want on the web. First review says they left their car at my shop for weeks and I never even opened the hood. Hmm interesting. Something doesn`t sound right here. I am an honest business owner trying to make a profit and be fair at the same time. In this economy I am practically giving service away. I`m sorry but it would be ridiculous to believe I would keep a car for ... view moreweeks and not even open the hood and then charge $2000. I would at least open the hood ! Only kidding.

carl.epstein.18 / 10/10/2012

Mr. Carl, Sucks, sucks sucks and did i say he sucks, I left my car there for 1 whole month nothing was done at all and I even read the other review thinking that maybe That guy was not telling the truth about them, not touching his car, But Now i believe him 110% , the 1st week my car was just setting there, He was just supposed to fix my studs which he said he had to order on the 2nd -3rd week , on the 4th we... view moreek he wanted a deposit of $500 for WHAT? I take my cars to shops in md all the time, and may i add that my money is good, But no, He gave me the run around for 3-4 weeks, nothing done on my car why wait til week 4 for a deposit on a limit that was $700. but i pulled my car from that shop Because i didn`t like their bussiness, 1 look at my color and my money is wrong, they suck, please dont waste your time or hard earned money on this shop he even broke my car key, it cost me more money to take my car there and having it towed back home Carl You Suck Balls

NovaDreadhead / 7/27/2012

Carl Epstein is a crook! Kept my car for weeks and kept telling me they are working night and day on it and he personally has been working on it on his time off. LIES Said that I wouldnt be charged much at all. LIES I went to pickup my car, it still had the same problems as before..I poped the car hood...NOTHING HAS BEEN TOUCHED!! Then he has the nerve to try to charge me over two thousand dollars. Yea, right..... view more.He is a con man that specializes in nothing but ripping people off!

Trambone / 1/7/2012

I just moved to V.A. and I`m a female. Apparently that means I get charged double for all auto services!! Not the Autoshop. Carl talked to me like a human not like I`m some ditz that doesn`t know a brake pads from a fan belt. My fathers a mechanic so I`ve grown up around cars I`m not stupid i know how much things actually cost! They were wonderful and very helpful on how to fix my car! i would deff go back to them ag... view moreain!!

amtrevis / 7/31/2009

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