Valley Motors - Subaru / Monkton, Maryland

Rating: ★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 9800 York Rd, Monkton

Postal code: 21030

Phone: (410) 666-7777

Service is our best part.

It is the Mission of Advance Auto Parts to provide personal vehicle owners and enthusiasts with the vehicle related products and knowledge that fulfill their wants and needs at the right price. Our friendly, knowledgeable and professional staff will help inspire, educate and problem-solve for our customers. This will assist them in obtaining the appropriate accessories, diagnosing their vehicle operational problems and accomplishing their repair projects. And as a result, customers will love to shop at Advance Auto Parts Stores.

Reviews:

If I could give this business zero stars I would!!! Their mistake on a manufacturer`s extended warranty job may cost us thousands of dollars in repairs. We took the car to them knowing exactly what was wrong with the car (we had taken it to a trusted mechanic who told us it qualified for a warranty job), with the service bulletin in hand, with the warranty information in hand. After losing a day because one of the... view moreir service `advisers` put the wrong information into the computer, and the mechanic did only the bare minimum instead of trying to figure out why the car and the information order didn`t match, I had to deal with "Joe" and "John". The mechanic cleared the engine codes that were on the car when we brought the car to them, and then told us the problem was not under warranty because the particular codes were not showing. What??!! So we have to go drive the car around and hope the codes pop up again to take it somewhere else. Meanwhile we are very, very close to being over the mileage covered in the extended warranty. When I asked the them for a print out of the codes they read on the car- they couldn`t give me any information!!! Even though we had the print out from the previous mechanic showing the code was on the car. DISHONEST, SHADY, LIARS!!!! Did I mention we were supposed to leave on vacation and now we can`t? We had to "take their word for it" even though we had evidence to the contrary.

wmramsel / 7/3/2013

Had two incidents with Valley Motors

Had two incidents with Valley Motors Volkswagen Recently. First they misdiagnosed a blown turbo on my TDI Golf. They replaced the fuel pump trying to charge me 901.00 for a repair I did not need. When they realized it was not the pump they figured it out. We are not talking a complex problem to figure out. The turbo impeller ground down and shattered inside the turbo. Any trained mechanic worth their salt would... view more have found this. My BS meter went off and I literally had a tow truck come in and take it out of the bay unfinished. I took it to Mt Washington Autohaus where Brian has been dealing with problems from Valley for 35 years. He fixed it for 1/2 the price and gave me what I needed to get my money back. I could not trust them once I realized the fox had the keys to the hen house. I was refunded almost all of my money less 1.5 house of diagnosis time for the turbo. It was fair. But with out having an outside expert I ask the question....would they have made good on this problem? Judge for yourself on this next unresolved problem. I had them replace a clutch for me. I was specifically told that the flywheel was fine and did not need replacing. I was fine with it. The repair done and on my way I went. 3 months later I heard clicking when I let the clutch out. I thought it was the gear box. So I took it back Brian at Mt Washington Autohaus. In an hour I found out that it was the flywheel and it is an auto industry standard to always replace the flywheel when replacing the clutch. The parts come in a kit all together. Once repaired I went back to Valley and spoke with John Grecki. He is the General Manager who oversees the repair departments. I have the parts and it clearly shows that the flywheel was damaged and charred. The tolerance was so far out of kilter it would never have been acceptable to leave it in their and by no means should have been left in their. As of today I am still fighting John Grecki and Valley Motors. I have all the parts and it is clear they did not deliver. They refuse to make good on a bad situation. You be the Judge. What do you think would have happened if I took it back to them to fix? Do they sound honest to you? Can they be trusted? Would you spend your hard earned money there? If you have any issues just call John Grecki directly. Don`t waste your time with anyone else. He needs to hear your issues and your successes there as well. He can be reached at (410) 666-7777, I have all the parts and documentation to back these claims up. I just want a refund and they have made my mind up for me. It`s there choice. But I will not sit by and let this matter go away. Call John Grecki directly. He needs to know. I have all of my documentation and parts to prove it. I have outside experts. Their repairs speak volumes. These are not my words, they are theirs. You be the judge and decide where you want to spend your money

Formfeeder / 5/32/2012