/ Metairie, Louisiana

Rating: ★

87 years in Business

Auto Repair & Service, Automobile Parts & Supplies, Tire Dealers

Address: 3521 Veterans Memorial Blvd, Metairie

Postal code: 70002

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Auto Repair & Service, Tire Dealers

Payment:

amex, diners club, discover, master card, visa

Services/Product offered:

Air Conditioning; Air Filters; Alignments; Alternators; Car Auto Batteries; Brake Pads; Brake Services; Climate Controls; Cooling System Parts; Disc Brakes; Engine Services; Heating & Cooling Services; Ignitions; Car Auto Inspections; Car Auto Maintenance; Minor Repairs; Oil Change; Radiator Service; Radiators; Rotors; Spark Plugs; Starters & Ignitions; Starting & Charging Services; Steering & Suspension Services; TIRES; Firestone Tires; Bridgestone Tires; TIRES SERVICE; Transmission Service; Tune-Ups; Vehicle Inspection; Car Auto Water Pumps; Wheels; Car Auto Wiring

Open hours:

Mon - Sat 7:00 am - 7:00 pmSun 8:00 am - 5:00 pm

Brands:

Firestone; Bridgestone

Reviews:

Lied to me repeatedly in an al...

Lied to me repeatedly in an all-around terrible experience. I came here in an emergency situation and was screwed royally. I was experiencing grinding when my brakes were applied, but after I inspected my brakes at home, I knew it wasn`t the pads or shoes. I had to drive out of state the next day to be home for Christmas, and I`m new to the Metairie/New Orleans area so I didn`t know a trustworthy mechanic to go to. I... view more chose this place because their website said that they offered free brake inspections. Bait and switch. I showed up and they told me that they no longer do that, and that the inspection would be $21. The grinding was getting severe and I was on a time constraint, so I went ahead and paid them for the inspection. They came back and gave me a list of over $1,000 worth of work, including a wheel bearing repack, new rotors, new calipers, new pads, new shoes, fog lamps, windshield wipers, a brake fluid exchange. After I refused all of the stuff that I knew I didn`t need, I was left with no choice but to agree to the wheel bearing repack, because I don`t know how to check that myself and they told me that it was dangerous to keep driving without it. The calipers and the rotors sounded like a rip-off, but they told me that their policy would not allow them to do a repack without replacing the rotors and calipers due to liability. My only other option was to find the next mechanic down the road who could just as easily have tried to rip me off, so I had to go with it. The desk guy tried to talk me back into adding brake pads and shoes into the deal by telling me that my brakes were "metal on metal" and that I badly needed new ones. When I told him that I had looked at them myself and knew that wasn`t true, he changed his tune instantly and lessened his stance to "they`re not totally gone, but they will be soon," which was still not true. Then, when I told him that I was going to have the more minor repairs taken care of by a family mechanic at home and that Firestone couldn`t match his prices, the desk guy tried to guilt me out of doing that by telling me that in his days as a used car salesman (no surprise there), he didn`t eat some months because he was giving discounts to his friends and family. This was easily one of the worst, most unscrupulous business transactions I`ve ever had to suffer through. Friends and family told me afterwards that this experience is consistent with Firestone`s reputation. I will never deal with Firestone again, and I hope everyone reading this has the good fortune of avoiding them completely.

justin.sawhill.7 / 6/20/2012