Hixson Ford Lincoln Mercury / Leesville, Louisiana

Rating: ★

New Car Dealers, Used Car Dealers, Wholesale Used Car Dealers

Address: 11981 Lake Charles Hwy, Leesville

Postal code: 71446

Phone: (337) 239-3434

Hixson Has It

Whether you`re looking for a new Ford, Lincoln Mercury, a previously owned car, truck, SUV or vehicle financing, our friendly, professional staff is ready to provide you with all the help you need -- After all - Hixson Has It!

Reviews:

I would like to give zero stars but that is not an option. I own a small business with a division in the Leesville area. I had an engine replaced less than a year ago by Hixon Ford. At the time they told me that I had water in my fuel system and I had bad gas and that destroyed the engine. So along with replacing the engine I also replaced the gas tank and fuel system. The total cost for my repairs to the truck ... view morewas $16,000, even though my company has another location in El Paso Texas and the SAME repairs cost $5,000.00 less and with proof of what I paid Hixon Ford would not come off the price of the repairs!! Fast forward LESS than a year this rebuilt engine has less than18,000 miles and has the EXACT same problems. Hixson Ford told me that the engine was not warrantied because again it had bad gas!!! I have a fuel tank in my yard were all my fleet fill up and the only vehicle with ANY engine problems is this ONE truck. So not only did they refuse to stand behind the poor work they preformed they wanted to charge me another $16,000 for the repairs. They refused to take any responsibility and I ended up having the vehicle towed to Ford in Jasper Texas. Tow bill, engine work, and fixed A/C for $8,000.00. Hixson Ford in my experiences are dishonest, incompetent, and don`t care about customer service or repeat business from local small business companies at all.

AlistairElliott / 8/29/2013

I do not recommend using the H...

I do not recommend using the Hixson Ford service department. We were on vacation in Leesville LA and took our F-350 truck to be serviced. Late Friday we were charged $1300 for a fuel pump that was installed incorrectly. We went back and spoke to the General Manager who assured us the matter would be rectified. The truck was never brought back in to be looked at (they told us it was in there, it was NOT) we waite... view mored 4 hours to then be told they were sorry, they should not have told us it was "fixed", and that they did us a favor by giving us a $1300 "band-aid" in hopes we would make it home. Hixson service dept. misled us into believing our vehicle was fixed. Not once did they mention the work they did was a band-aid. We then took our vehicle to Shreveport to the Ford Dealership to be looked at and they stated the mechanic at Hixons was incompetent, he did not set the parameters in the computer to support the new fuel pump. We paid for that repair as well. Run from this business as fast as you can. They are dishonest and incompetent.

caribee / 5/6/2012

I would not recommend this dea...

I would not recommend this dealership. 4 visits to have oil change and tires rotated and an issue on 3 of four times. From not connecting sensor on manifold and leaving hood unlatched, putting the incorrect in/out mileage on service record, items on the inspection sheet went from yellow to green between services and not rotating tires after calling me to tell me my vehicle was ready to be picked up I know this becau... view morese I marked my tires. I own a $44,000 dollar truck and getting shade tree mechanic service. Called the main Ford office and put in three complaints and was assured that someone from Hixon would call me. Never happened.

Chance30 / 12/23/2011