Performance Scion / Ludlow, Kentucky

Rating: ★

New Car Dealers

Address: 5676 Dixie Hwy, Ludlow

Postal code: 45014

Phone: (513) 874-8797

Sales, Service, Parts & Body Shop

Performance Scion is located in Fairfield, Ohio just 1 block south of Jungle Jim`s. We are dedicated to maintaining the highest level of customer service standards for all of our Automotive Customers.We would like to invite you and your family to come out and visit us and see what all the excitement is about. The new Scion line up will amaze you with not only the design and quality of the product, but also with the process that is, The Scion Experience.

Reviews:

Not so good when it comes to promises

I recently purchased a used SUV and wrote into the contract that certain things needed to be done to complete the transaction. We scheduled an appointment to have those items fixed, but also found out that the CD players does not work and the brakes were grinding. They told us that they would take care of it when we brought the car in to fix the other items. When we did that, the service team knew nothing about th... view moree CD player and brakes. The sales rep came over and agreed to fix the brakes, but would have to get back with me on the CD player. Basically, the brakes were grinded down a bit and are now pulsating and squeeking again and its only been 2 months since we bought the car. And the CD player, we were told ""too bad"" and that they gave us enough concessions already. So, we were sold a car that was listed with a CD player, but doesnt work and they have no interest in fixing. False advertising.

rsb0904 / 12/19/2011

Not so good when it comes to Service

I had purchased recently a Car from Performance Toyota, and at that time, i got a very warm response, even felt it was an awesome place to get a deal..!
But, just after couple of months, when I had a problem with my Car(it was not starting), they really gave me a cold treatment.

When i went to the same sales team who sold me the Car-- they said, its a sold car, only their Service team can help me..
Went ... view moreto their Service team, they said, its already 3 months over, they cannot do anything(did not even get a 2 minute hearing... the lady was too busy!!!)
Again, I was pushed to the Used car section of this dealer -->same story --> Sorry cannot help.
I was expecting at least someone will take a look, help me in letting me know what could be done, which never happened..(Though, Rick from the same place gave me some tips).
So, finally, i got it fixed from someplace, but wanted to give this feedback to Performance toyota team... please treat your Customers with some empathy(not only to future Customers, also to existing customers)... improvise your CRM skills.

VIN

VINAYAK / 9/18/2011