Jim Miller Nissan / Robins, Iowa
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 1900 51st St NE, Robins
Postal code: 52402
Phone: (319) 393-0640
Expert Technicians & Comprehensive Service. Find A Location Near You.
Mike`s repair shop has been serving the Sloan & Sioux City Metro area since 1978. We can and do most any repair that you may have. We do welding, tune ups, brakes, clutches, transmissions, trouble shoot electrical problems, exhaust and mufflers, to name a few. if you are broke down on the interstate, please call our towing service. We can bring your car or truck in for a flat tire service or major engine overhaul. We accept all major credit cards, we usally have parts in stock for most major brands of automobiles. We also work on foreign cars. We thank you for visiting our site, and if you need service, please call us!
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Automobile Accessories, New Truck Dealers, Used Truck Dealers
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Mon - Fri 8:00 am - 4:30 pm
We bought 2 cars from here. Th...
We bought 2 cars from here. The Dodge Stratus lasted us around 3 or 4 years, but early on found out it was a ticking time bomb. A mechanic (a friend of my wife`s) told us to drive it for another 40 - 50k miles, then get rid of it, which we did. That left a bad taste, but nothing compared to the service experience.
The Subaru Forrester we bought has been in and out for repair (to the point where we finally replaced... view more it with a Toyota Prius). On one visit to the repair shop, I was told the cost of repair was going to be $96. The bill ended up being around $150. When I asked the reason, it was for diagnostics. Wasn`t happy since they didn`t include that in the first place, but ok, no big deal.
Then I walk out to my Subaru and go to get in and see a 3 - 4" rip in the driver side seat. Rip isn`t quite accurate as it looked as though someone had scratched a screwdriver across the material so that it was cracked, but not fully ripped. Immediately, I turned around and went back in and told them about the new decoration they left on my seat. The original service guy told me he would check with the mechanic to see if he remembered doing it. He didn`t. Then they send out the service manager to come take a look. He proceeds to tell me that this is a wear tear and that I must just not have noticed it before. My jaw hit the floor. I explained that I am the ONLY driver of the vehicle and that it wasn`t there 24 hrs earlier when I dropped it off. Without saying it directly, he proceeded to insinuate I was lying, that there was no way that was done by them, that my vehicle (with 70k miles at the time and NO OTHER RIP ANYWHERE) naturally will have these kinds of wear & tear in the seat. I was getting quite upset, but then the final touch was him saying "Well, we will agree to disagree. I`ll get this scheduled to get replaced at no cost to you, but you need to know that I know we didn`t do this and that it was already there." I tell ya, if I wasn`t a serene man to begin with, I may have been liable to hit him right then & there.
They did repair the seat, though not w/out the service manager coming to show me, upon pick up, pictures of another Forester with 90k miles on it that had rips & tears on all of the seats. I pointed out that that might be the case for that car because it obviously hadn`t been taken care of and that my car had 0 other rips outside of the one his mechanic left.
I vowed then and there never to buy another vehicle from here so as not to have to deal with the service department. It is tough finding other mechanics to work on Subarus in Cedar Rapids, so buyers beware: take photographs of your vehicles before you take them in or insist that they do it!
If they hadn`t repaired the seat, this would have been a 1 star instead. However, they did do the right thing in the end, but not w/out all of the extra flack. In my mind, if you are going to call the customer a liar, you might as well not bother fixing the problem since you already will have made the experience extremely negative. No words or actions after doing so can repair the damage done.
TCSmith / 11/16/2011
Bought my first car here, bigg...
Bought my first car here, biggest headache ever. My sales guy was great, but when I headed in for financing, things went south. I told the finance guy, Marc, that I only wanted what was left on the original car`s warranty (three months left). A few weeks later I got a letter in the mail from Subaru saying "Thanks for purchasing your extended warranty." I looked at my papers, and he marked down for an ex... view moretended 6 year, 100,000 mile warranty, costing me an extra $2500. Luckily I caught it within 30 days and was able to get a full refund, but i spent an entire day at my new job calling insurance provider, loan offices, and Jim Miller (Dave Wright), and signing and faxing stuff. The worst part, is I was referred here by my parents, and my mom was with me, but Marc was still selfish enough to try and do that to me. I even spoke with the manager, and he tried talking me out of cancelling. Why would I take out a warranty like that on a brand new car?! My insurance covers pretty much everything, and I`m pretty sure my transmission won`t fail within the next 6 years. Being a recent college grad, i cant afford to throw around $2500...and they knew that.
A few days later, I got a call from Marc. He said they were doing an audit. Turns out every paper I signed had the wrong VIN number on it. Which means i also had to call my insurance and loan offices, and yet another day of emailing, signing, calling, and faxing papers. At this point, I didn`t even know if I was driving the same car that I test drove. When Marc asked me what the VIN said on my car, I read it off, and politely asked, "What do your papers read?" He replied, "A different number." This was the worst experience. I love the Subaru, but if i ever get another one, I will go clear across the country to get it if it means not going back here. Take the normal greed you get with a car dealership, and multiply it by 10. That equals the greed coming out of Jim Miller/Dave Wright Nissan Subaru.
It is overwhelming when you are signing all the papers. If you are with Marc on financing, read everything he hands you!
GoSubarU / 8/10/2011
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