Fairway Auto Care / Robins, Iowa
3 years in Business
Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Brake Repair
Address: 1910 Saint Andrews Ct NE, Robins
Postal code: 52402
Phone: (319) 393-0449
? We don`t just fix your auto, we care for it.
Our dedicated staff will develop a scrap metal recycling program specific to your sites needs & challenges. From farm clean-ups to large commercial and industrial accounts every customer?ˆ™s program revolves around the best service possible with our commitment to pay you the best prices the market will allow for each different type of scrap material you generate. Some of the equipment we can dedicate to your location includes various sizes of open top roll-off containers and dump hoppers to maximize the efficiency in the way you handle your scrap metal recycling. Each program is geared towards saving you time and the expense of purchasing your own equipment, while at the same time increasing your bottom line.Our office staff is professionally trained to be customer service driven. We utilize the industry?ˆ™s latest computer software to track each load from the time it arrives at our facility, until the time you are paid. We will weight and photograph each different material on one of our state certified scales to ensure the payment you receive for your scrap metal is accurate.Our drivers provide a safe, dependable hauling service. We maintain a modern fleet of trucks ready to be dispatched to your location for pickup of your scrap metal, obsolete farm machinery or junk car.Our modern scrap processing equipment allows us to efficiently sort and process the scrap metal we receive to maximize the amount we can pay you for your material. Our 700 ton Harris BSH-703 stationary guillotine shear can shear through most bulky items such as obsolete farm machinery and unprepared iron without pre-processing allowing us to pay more for ferrous materials than other local yards. For large bulky items our Genesis XP1000 mobile shear will quickly and efficiently size most items allowing the Harris guillotine shear to quickly process the material to meet scrap mill specifications, eliminating the need for manual torch cutting of larger items.Our experienced operators use modern hydraulic material handling cranes with grapples and magnets to safely and efficiently unload scrap metal from your vehicle.We only use Iowa State Certified Scales to weigh your material. From our 70 foot truck scale to our smaller platform scales for weighing non-ferrous metals all our scales are certified annually by the State of Iowa. We contract with Fairbanks Scale Company to regularly maintain and calibrate each of our scales to ensure every customer is accurately paid for each and every pound of material delivered to our facility.Give us an opportunity to earn your business through honesty, great customer service and dependable delivery & pick-up service. And of course our continual efforts to keep costs down which enables us to pay you more for your recyclable material
Automobile Air Conditioning Equipment-Service & Repair, Auto Repair & Service, Brake Repair, Automotive Tune Up Service, Starters Engine
visa, master card, discover, cash
? From oil changes to engine repair, we will treat your vehicle as if it is our vehicle!!
Mon - Fri 7:30 am - 5:30 pmSat - Sun Closed
? ASA, ASE
With regard to the Henderson complaint below......
This vehicle was towed to us on 12/28/12 because it would not start. As is our procedure, we checked the oil and closed the hood. We attempted to start it in order to experience the "no-start" condition. Upon doing so, the truck`s engine backfired. We stopped further effort and pulled the truck into our shop for further diagnosis. Upon opening the hood, we... view more found that the upper intake manifold, which is plastic, had been been shattered by the backfire. Our root cause analysis of this led us to find that the #6 and #8 plug wires were reversed. Clearly someone did this before it arrived at our shop. We also saw corrosion on the distributor and, as the Mr. Henderson notes in his complaint, recommended an intake and distributor cap/rotor replacement. Once this was done the engine started, but had a ticking noise. We did some very basic investigation to isolate the source of the noise, finding that it was from the passenger set of cylinders. To make a long story short, Mr. Henderson, his warranty insurance company and I had several conversations over the course of time indicated by Mr. Henderson. I don`t dispute the length of time the vehicle was here.
Once we finally had approval to tear down the cylinder head, we found the small screw fragment n the rear-most cylinder on the passenger side. This was most likely from the intake manifold being shattered. There is no other logical way for anything to have found its way into the cylinder. Even at that, it is a huge long-shot for anything to find its way into a cylinder. The item needed to be removed to prevent serious ongoing damage.
To Mr. Henderson`s complaint about "fixing it right the first time", we fixed the initial issues diagnosed right the first time. There was no way to predict that the manifold shattering would lead to a screw fragment in the cylinder. I can understand his frustration...we have never seen anything like this occur, either.
There was also no information shared with us that someone else had previously worked on the engine to get it to run. This was the true root cause of the extra time and expense of the repair. Had the plug wires not been switched, the repair would have been limited to replacing the distributor cap and rotor...Approximately $125 including sales tax.
As to the overall time frame of the repairs, my lead technician (who was working on the truck) had a significant amount of absenteeism during this period. We have dealt with that situation. Are we pleased that it took this long? Not in the least. Between his absence, the issues related to dealing with the insurance company and the difficulty reaching Mr. Henderson due to his work schedule, it all added up to a very long process.
Sadly, nobody involved in this repair is satisfied and that includes us
As for the total cost of the repair, it was a fair-market price for replacing a head gasket, intake manifold and distributor cap and rotor. I would recommend having the Henderson`s seek out pricing to verify that. The warranty insurance company had no issue with our fee. Of the $1,149 bill the warranty company paid $910. The warranty does not cover taxes and diagnostic time.
In summary, it was a difficult situation with several extenuating circumstances. I have personally learned from it and have made procedural changes, as a result. In addition, an employ was disciplined for his role in the incident. We wish the Henderson`s the best of luck in the future and would welcome them back as customers.
jeff.rasmussen.18 / 7/10/2013
I almost got into a accidaent, and in the process, damaged my oil pan. It was towed there with no prior appointment made, they had me up and running in less than 3 days, which I think is pretty good with having to order parts. They got it done within $25 of the price they originally quoted me. I will definitely be back....
rich.reed.14 / 4/9/2013
I had my 96 Chevy truck towed here due to the truck not starting. I was told by Jeff and the mechanic Mark that the truck had backfired and busted the plastic intake plenum into pieces and the distributor cap and rotor may be the cause of the truck not starting. The quote originally was 300 dollars + tax and as of today Jan 18 2013 the vehicle is still in his care and has been in his care for 3 weeks now and I got a ... view morephone call on the 17th asking for another 150 to fix a noise that has occurred after they successfully started the truck. My truck has been there 3 weeks and no telling what has happened to it. It takes 30 min to an hour at best to change out distributor cap and rotor why 3 weeks? I am calling them today to tell them to put it back together and I will have it towed to dealer for further investigation. I tried to help a small business out but It appears I have been screwed. Be careful out there is all I can say because a partial tune-up and a piece of plastic should not cost 450 dollars.IMO! I am done with this place. Please be advised.
fidel.henderson / 1/19/2013
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