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West Loop Auto Body / Whiting, Indiana

Rating: ★★★
Automobile Body Repairing & Painting
Address: 1014 W Van Buren St, Whiting
Postal code: 60607
Phone: (312) 491-0910

Service Is Our Business.

Bert`s Towing, INC. is your "One-Call" Source for specialized heavy towing, recovery, transport and more. We have the equipment and know-how to get our job done so you can get your job done. Since 1956, fleet owners have trusted us for quality, fast and dependable service at a fair price 24 hours a day, seven days a week for any of the services we provide.


Didnt do good Job
I had a car accident in Aug 2008 on my 5 month old HONDa Accord with just 5000 miles on it and took my cars after reading good reviews from these websites.

To be honest the work done by any professional is determined in a long run or after a few weeks. The work done by them was in Aug end and today is 1st nov. The body work which they did has rust on its edges.. and also on the back of my trunk now a new prob... view morelem is there.. raining in chicago for the last few weeks. I get water in my trunk.. I took my car to 2 dealers they both say the job done was not rite.. and now warranty can not cover this..

Water in a trunk give me a break.. rust on a job which was done llike a few months back.. Please think again. I know these guys have enterprise car rental at their facily and good waiting area.. BUT r we getting our car fixed or looking for these things.. I read reviews many times before buying thngs.. But i was misguided by good reviews abt this place.
xs2sharad / 11/2/2009

Above Expectations!!
West Loop Auto did a very nice job on my car. There service was very fast. We will definitely be recommending their service to others. They cleaned my car very nicely. Was not expecting that! They went above and beyond my expectations! Their the best.
Betty1225 / 12/15/2008

Great Job done here!
West Loop Auto Body did a GREAT job on my bumper. It was done fast and the quality is good. I will use them again if needed.
MarionK100 / 12/2/2008

Extremely Fast & Professional!
Ryan is Excellent!! He saved me money on the quote with a worker. Parts came in on-time. Everyone is Professional. I live and work close to the shop so it`s great having a reliable place I can go and recommend others to.
Bill275 / 11/25/2008

My experience is very similar to the other person I noted that rated this place. I can`t begin to tell you how horrible the whole experience was. Everything the previous person before me said applies and I have more. I finally got my car back after a very long wait. They had not even repaired the rear end of my car. There are so many mechanical issues with my car, it rattles when I drive it, it groans when I tur... view moren right, left or stop. It makes the loudest grinding noise that it hurts my ears when I first take off. It is a BMW with 50,000 miles and I never had any problems before. Now it is a piece of junk, and the auto body shop says that it is wear and tear on my car. The people there are 100% incompetent. Don`t put yourself through going to this place. Nothing of this transaction ended up good for me. Even the brand new hood on the car was on TWISTED, they couldn`t even get brand new parts on correctly. Allstate was the insurance of the other driver and they sucked too. Both sides say, its wear and tear on your car, I think they were in bed together. Funny, the two cars before this I drove for 250,000+ miles and never had any issues whatsoever. Now I have a premium car that is known for how long it lasts, and I have ""wear and tear"" on parts that I have never had to touch on autos with 250,000+ miles!

mkdeloach / 10/20/2007

West Loop Auto Body is the last place I would recommend. One Word -- No Good
I had a car accident last year. And I found this place because it is close to my office. My bad experiences with this auto body shop are as follows:
1. Never on time. The whole repair process last for three months instead of half month as agreed when I checked in. Even when they push back the pick up date, they never call me in advance to inform me I don`t need to go at that day.
2. Very Bad custom service. T... view morehe front desk girls who answer the phonecalls and do some paper work when you check in have no patient. It is like you own something to them and you are the repair crew and they are the custom. It is just not right. The guy in manager level is the same thing. Everytime he agrees to call me for checking something for me in next day. He never did!!!
3. The finished work is not acceptable. The final day which I went to pick up my car(I already started to prey let this experience over), I found out that the engine check light in the front panel is still on. And my car`s logo in the front is still missing. I was so mad.
4. The extimating cost for this repair is keeping up as the process goes. From the original around $6000 to around $9000 final, which exceeds my car market value already(about $7500). When I asked why you guy didn`t recommend this car is totaled when I first ask for professional idea, they just ""smiled"" back to me. My insurance is a good one. But they had to pay extra money to settle down this accident because of their estimate.
I would strongly recommend not to go to this place. It will end up like a nightmare.
Thanks. And wish you the best.

trunktree / 8/7/2006

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