Napleton Auto Werks / Cherry Valley, Illinois

Rating: ★★

New Car Dealers, Used Car Dealers

Address: 6600 E Riverside Blvd, Cherry-Valley

Postal code: 61111

Phone: (815) 636-6600

Shop Online, Find Store Locations, Service & More!

Your North Aurora NAPA carries a wide range of parts for cars and trucks, tools and equipment, as well as hard to find items for heavy duty, marine, farming and agriculture. Stop in today.

Reviews:

Excellent Experience

I purchased a new Honda Civic from Napleton`s a few years back and I could not be happier. They offered me a price for my trade-in that was more than fair and they also had competitive prices on the vehicles on their lot. Their sales tactics were not high pressure at all and they never once made me feel as if I was inconveniencing them, as some car dealerships like to do; when I mentioned that I was hoping to buy a r... view moreed car this time around, they even offered to go out and find me a red Civic, since they didn`t have one on their lot at that time (though I decided that the black one that I test drove suited me just fine). This was the very first brand new vehicle that I had ever bought and the salesman (Chris Loch) made it a point to have his manager and a few other people around the dealership stop and tell me congratulations on my purchase. I don`t know if this is something they do for every customer, but it sure made me feel special and as if they really cared about more than just the check I brought them.

I have returned to Napleton`s for service and I have always been very pleased with the treatment I received there, including a free wash any time I took my car in to be worked on. A few times I called the service department just to ask a question and the staff was always more than helpful and polite with me, never making me feel like a ""dumb female"" and never attempting to talk me into services that I do not need. Overall, I would recommend Napleton`s to anyone (and have); they have always made me feel as if I was more than just a customer.

carshopper101 / 6/21/2010

dishonest and unremorsefull

ON April 3 2010 we purchased as 2006 Saab from Napleton auto works on Perryville Road. We signed a sales agreement and paid a $1400 deposit for our car. On the 5th we were called and told that our car had been sold at auction and that Napleton NEVER REALLY OWNED THE CAR. It turns out the car was a lease return that was turned into Napletons which they did not own. NOT ONCE DID NAPLETON TELL US THEY DID NOT OWN THE CA... view moreR OR IT WAS SUPPOSED TO GO TO AUCTION. I ask..How do you sell a car with a signed purchase agreement and take a deposit for a car that is NOT YOURS to sell in the first place? THEFT BY DECEPTION IS WHAT I CALL IT. DO NOT TRUST THESE PEOPLE AS THEY SELL CARS THAT ARE NOT THEIRS TO SELL. BUYERS BEWARE. Then they have the nerve to tell me to come to the dealership and pick up my deposit check...Like I want to ever set foot into this place again..Napleton..send me my deposit check as I am not going to waste one more second of my time with the LIARS THAT YOU ARE.....

tkrut86 / 4/6/2010