Rick Case Mazda / Duluth, Georgia

Rating: ★★★★

New Car Dealers, Used Car Dealers

Address: 2493 Pleasant Hill Rd., Duluth

Postal code: 30096

Phone: (678) 804-2100

New Car Dealers, Used Car Dealers

Mon - Sat 9:00 am - 9:00 pmSun 12:00 am - 6:00 pm

Kia, Mazda

Mazda Performance Champions,Mazdaspeed,Mazda Express Service,Mazda Total Advantage,Certified Pre-Owned,Mazda Dealers Online,Full Circle Service

(770) 476-2800(770) 418-0314(770) 476-1122

Before going in to any dealership make sure you know the laws and procedures for purchasing vehicles that have changed. Everything was excellent except for miss communications all around. Steve did a great job with conveying information even with an irate consumer on his hands. We have not purchased a car in several years and things have changed drastically. It is just as much the consumers responsibility to be infor... view moremed about this as it is the dealers responsibility to verify the information and convey that to the consumer. We were caught blindsided but Steve was able to save our experience with his good attitude and professionalism. Mike Tart did an excellent job as a salesman. We were comfortable the whole time and felt like he was really trying to take care of us. Though our circumstance wasn`t ideal, it was a learning experience on all parties. Also, I would rate it 4 stars, there was confusion but for the most part the rest of the experience was good. I need to log onto a computer to change it.

KyleIsaacs / 12/20/2012

KyleIsaacs / 12/19/2012

I recently purchased a 2012 Mazda3 from Rick Case Mazda in Duluth. It was the worst consumer experience I have ever had, and I would recommend that anyone in the market for a Mazda look elsewhere. My original review was too long, so here is my main gripe with them, omitting the dozen or so other things they did wrong: I was in the process of moving while buying this car. That means I had both an active address ... view moreand a future address at the time of purchase. The sales team was well aware of this fact, and it didn?ˆ™t seem to be a problem when they were trying to get my business. I filled out the paperwork as they instructed, with my old address. Then, out of nowhere, when Rick Case was completing my title work, the address became a problem. My title and tag work got delayed to the point where I needed to drive 45 minutes to the dealership to get an extended temporary tag. Now ask me if anyone reached out to me about this prior to the deadline. Ask me if anyone showed any concern that my temporary tag was about to expire and put me at risk for fines or impoundment. The only contact I received from Rick Case Mazda on the title delays were as a result of ME following up as the deadline approached. At that point, the sales manager, Chris Whiten, assured me that he and his team were working diligently to get the issue resolved but that the blame should fall solely on the Fulton county tag office for changing policies and slow communication. He assured me of this ONLY AFTER I had emailed him, about a week before my temporary was set to expire. And on the day I emailed him, that just so happened to be the exact day that the Rick Case title department reached out to me for proof of residence. I?ˆ™m supposed to believe they weren?ˆ™t just sitting on my paperwork for 3 weeks before I followed up? And once I sent proof of residence, ask me if I got any update about what was going on. I had to send several emails and call the office several times to get a firm grip on what was happening. Extracting information from Rick Case Mazda was like pulling teeth. One email I got from the title department, responding to my request for an update: ?ˆ?(Your title work) was sent back to me because the proof of residence you sent me is not the same address as the one on your paperwork.?ˆ? Boom. End of email. This exchange occurred one day before my tag deadline. I was given no instructions or assurances on what the next step would be. There was certainly no sense of urgency on their end to get this done for me. Chris was adamant that Rick Case Mazda was not at fault for the delay. Maybe he?ˆ™s right, or maybe he?ˆ™s full of it. I tend to think the latter. Regardless, they could have reached out. A phone call from a real person, apologizing for the inconvenience and assuring me that things would get handled, would have been nice. A phone call BEFORE I had to hunt them down for updates would have been wonderful. As of my last conversation with Chris, he apologized for the delays (even though he claimed they weren?ˆ™t Rick Cases?ˆ™ fault) and assured me I would have the tag in my hands today, Monday. Well, it?ˆ™s Monday afternoon. I am on the final day of extended temporary tag. As of 3:30pm, I had heard nothing from Rick Case. I just emailed them (I?ˆ™m the one initiating contact, AGAIN), and even though Chris had promised me he would try to get someone to bring me my tag, I have just learned that I?ˆ™ll have to go get it myself from the tag office (which closes in about 20 minutes) or wait until Wednesday. I would have been happy to go get it myself from the beginning until Chris offered to get it for me and bring it to me. This is beyond unacceptable, especially when I was assured I would have the tag in my hands this afternoon. My transaction with Rick Case Mazda has been bungled from beginning to end. I?ˆ™ve received poor customer service, horrendous communication, and outright disrespect at times.

evan.porter.9822 / 8/29/2012

Judy is Great...Trustworthy...

susanaw189575595 / 6/27/2012

Hank was a pleasure to work with. He is very informative and knowledgeable.

PetraCoakleyn044 / 6/21/2012

Michael Tart was very helpful and patience! On our previous visits everyone been helpful. So glad that we found the car that excited us. Thanks for your friendly and courtious way you handle business.

LizDanz134 / 6/14/2012

Alex is amazing. She told me what I needed. I appreciate the honesty of the service department. Due to the service I received here I feel its worth the drive to do business. Thanks service team.

TameraTherouxo927 / 6/14/2012

Ever since Alex Post has come over to the Mazda service side things are alot better. All the years that i have had my CX9 noone has ever offered that i could have my car detailed which i could pay for. This is a value add to your company. Her customer service skills and they way that she takes care of me and the customers that come in is second to none. Good to have Jeff back also.

iguanaSlo511 / 5/31/2012

Short and Simple. Mike showed me what I wanted and made sure to answer any questions I had. Process went very smoothly.

LA427 / 5/11/2012

I`m a customer of Gwinnett Place Mazda and Alex Post was my contact person. I just wanted to
let you know how I appreciated how she handled my vechicle. I`ve had extensive amount of work done on my vehicle over the past few months and she was very instrumental in getting my car fixed with less inconvienence to me as possible. She aslo made
sure my vehicle was fixed properly by allowing me to communicate directl... view morey with the mechanic Jeff and I truely appreciated that. I`m not sure if you had a hand in hiring her for Mazda, but it was a blessing for me to have her oversee my vehicle.

Satisfied Customer

ClassyYoung / 5/4/2012

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