Headquarter Honda / Oakland, Florida

Rating: ★★★★

New Car Dealers

Address: 17700 State Road 50, Oakland

Postal code: 34711

Phone: (407) 395-7500

E-mail: social@headquarterhonda.com

I had a great experience buying a new 2012 Civic EX at Headquarter Honda. John T Shelling patiently walked me through all of the features and he and Monte Solomon helped us reach a good price on the vehicle. I`m looking forward to servicing my car at the dealership in the future.

cindys2106546850 / 6/23/2012

Completely unprofessional. I am a student living in Miami, and originally from Clermont. So, naturally I contacted the internet sales rep at Headquarter describing what I was looking for. Meanwhile since I was in Miami I went to the dealership here and got a quote for a new civic. Upon leaving the dealership I contacted Josh (internet sales manager) and gave him the details of the deal (price of new car & amount... view more for trade). It being the last day of the month he guaranteed I could get a deal and even asked the manager a couple things while on the phone. He assured that if I drove up that day they could give me a better deal (and drove back down the next for class). Upon arriving at the dealership (4 hrs later) Josh introduced me to a sales rep and we went through the processes. The first quote they brought to me was $4000 over the other dealer! Apparently there was no communication going on at this dealer at all! I then demanded they either give me this ????better deal???? or I was leaving. So I showed them the details of the other quote (which I already explained extensively over the phone) and then I was asked if they went down by $250.00 would I sign. Which is where it just became too much. After some bickering and expressing my anger for what they put me through to get nothing I called the sales rep at the other dealer. Dana at Aventura Honda, (who is awesome and still extremely helpful a week later) proceeded to try and drop the deal $500 to compete with their offer. Although the manager denied the drop they included a free window tinting and agreed to give me the special APR the next day so I didn????t have to drive right back down. Headquarter on the other hand offered nothing further or any compensation of course. Headquarter Honda has to be one of the least proffesional business???? I have ever dealt with. Its one thing to just want to try to make money but to completely waste 8 hrs of my time, $160 on gas, offer me an initial deal $4000 over another dealer on a car w/ 2k miles and then give me the political bs like they don????t give a %$&# about anything is ridiculous

LouisR566 / 6/8/2012

I must say, I randomly stopped by this dealership. I had no clue about this place, nor did I read any reviews. Normally, I research dealerships or go because I was referred. Not in this case, and that`s a good thing! However, I did read the Consumer guide on best buys. Honda had great reviews on their CRV?ˆ™s. Although, the CRV is a great car, I was shifted elsewhere. That?ˆ™s when I decided to tell the story how my moth... view moreer?ˆ™s anniversary (passing) was coming up and of course the next day would be Mother?ˆ™s Day. I shared this with the salesperson name John T. Shelling. He listened to every word I said that day and responded with sympathy. I must say, ?ˆ?Wow?ˆ? I didn?ˆ™t expect a response; however, the response was warm and sincere. I said to myself, ?ˆ?Who are these people??ˆ? John?ˆ™s customer service was above average. He made me feel like I have been a long time customer. A customer they will never forget, because I know, I won?ˆ™t forget the experience and will remain a long time Honda fan. Little did Honda HeadQuarter know, I was looking for a life-time dealership, one I could grow old with, thanks HeadQuarter Honda, you won my loyalty and am sure my family will begin to migrate with you to..BTW, good luck with them LOL. I would also like to say ?ˆ?thank you?ˆ? to the managers for aiding in my final decision to buy the Honda Accord. I truly love my Honda, and it made my Mother?ˆ™s Day the best day ever!

anss / 5/15/2012

John T. Shelling made our buying experience great. We told John we had a trade in and what we were looking for and he took it from there and made the deal happen. We are now proud owners of a 2012 Honda Pilot Touring and i know it took us till midnight to close the deal but John and the staff was there till the end.. Thank You guys for all you`ve done for us...

Frankie4212000 / 4/25/2012

My wife and I were looking for a car that would suit our needs at our price range. We decided to visit Headquarter Honda in Clermont, Fl to see if we would find what we were looking for. As soon as we entered the dealership Joel Castaneda was already there to greet us. After the introductions we told him what we were looking for. He told us immediately that he had a couple cars in mind. As we were looking at the cars... view more he was very, very informative and prompt to answer our questions. He was polite, efficient, and professional and treated us as family. That was very important me. My wife and I immediately came to the same conclusion: we had found our car. Joel was enthusiastic and glad to hear we found the car we were looking for. Soon after, we began the long, and rather boring, process of buying the car. But Joel made it fast and entertaining. He knew it could be draining waiting for while everything was processing but yet again he made it fun and very easy on us. His co-worker Mike Jahangir was also involved in our case and he, like Joel, was efficient, friendly and very professional. Thanks to both Joel and Mike my wife and I now have the car of our dreams. I will without a doubt recommend Joel and Mike to all my friends and family looking for their dream cars.

alenatalie / 4/12/2012

Bought our new Honda from Jarad and am very pleased with his excellent service. He was very helpful to make sure we gothe car we wanted.

ginlar / 3/30/2012

On Thrusday March 28, 2012 I came to Headquarter Honda because a month early I had purchased a car from Jarad Congleton and had changed addresses and due to the change I had not recieved my first bill. Jarad promptly helped me with my worries and gave me the info I need to make my first payment. This was the third time I had been by after the purchase and just like the other two prior times Jarad didn`t ask but insis... view moreted I hand over the keys so he could give my car a wash :) EVERYBODY OUT THERE LISTEN HERE: BUY A CAR NEW OR PRE-OWNED IT DOESN`T MATTER YOU GET FREE CAR WASHES FOR LIFE!!!! and a sales and service staff you`ll wanta use for life. Thanks again Jarad C. and see you soon for another wash :)

carlfarr / 3/29/2012

Salesman Andrew Burke is completely professional, while maintaining a level of friendliness. He sold us on the Honda Pilot `s safety features and performance; by the time we left the dealership, we knew that this was the car meant for us..Thank you, Andrew, for your great service and for your patience with all our questions!!! PS. the whole staff at Headquarter Honda was excellent and easy to work with!!! ... view more

mfvrmtv / 3/9/2012

I had no intention of actually buying a car right at that moment, but i drove off the lot of Headquarter Honda in my Hyundai Elantra just hours after walking the used cars lot with Mike Jahangir. We went through the cars that were in my ""wants"" list, and he helped me with the right selection, to fit my lifestyle and needs. Mike then took me through step by step each feature in the car, to make sure i knew how to... view more find and use the equipment and accessories, before heading out on the test drive. I can`t remember when i have been given such personal attention from a salesperson!

feorm001 / 2/22/2012

We went to Headquarter Honda hoping to trade in my 2000 Saturn for a new Honda Civic Hybrid or Honda Civic. I was a little disappointed at how limited the selection for a Hybrid was. I think they only had one or two on the lot and neither had the options i wanted. They said they checked all Florida Honda dealerships to see if there was a Hybrid with my options, but they came back and said no. I honestly don`t know if... view more they really looked because I felt they wanted to make a sale that day for a car they did have in stock. However, after saying all that, they had a great selection of 2012 Civics (non-Hybrid) with every option possible. I found a car I loved with all the bells and whistles, and it was on sale! Their financing options weren`t spectacular, but Andrew was looked at all sorts of number combinations and was willing to negotiate and wiggle the numbers around. Andrew was very friendly and very patient. He wasn`t incredibly knowledgable about the GPS and XM radio, but I was able to answer all of my questions by playing around with the system It is super user friendly. The purchasing process took absolutely forever. I think we were there for 5 hours. However, the staff there was really nice and wanted to make sure everything was perfect. Andrew called me the next day to check in and make sure everything was running smoothly and to see if I had any questions. My tire pressure light came on after I got the car home, so I brought it back to their service department and they fixed it right away, making sure it was just low air and not any real problem with the tires such as a nail.

wndrtuls / 2/12/2012

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