Dealer Diagnostic / Jacksonville, Florida

Rating: ★★★★★

Auto Repair & Service

Address: 350 Pecan Park Rd, Jacksonville

Postal code: 32218

Phone: (904) 527-8869

Don`t Call The Rest... Call The Best!!! You Name It We Do It!!!

Over 25 years in experience specializing in diesel & auto repairs.We offer our mobile auto repairs to get where our customers are at!!!At home,on the road or in a parking lot we go fix the problem.Just call us anytime,and we are there for you !!! Honest,Reliable,& Dependable!!!

Reviews:

in may, 2010, i was going down...

in may, 2010, i was going down to jacksonville, 220 miles away, to see my cousins and to look at a 2005 mercury in which i was interested. i needed a good unbiased expert opinion on the condition of this car, so i scoured the internet and came up with dealer diagnostic. i made an appointment with the owner. when i drove up, he was just about ready for me. they test drove the car, looked at EVERYTHING under the hood (... view moreand i chose to have an electronic analysis performed), and they even looked at the chassis and body. after a most thorough inspection, they gave the car a "thumbs up" with a warning that the rear wheel bearings, a problem with that year model, were starting to make noise. i bought the car with confidence! because i only had one key, they later arranged for me to meet their "auto key man" on the premises a couple months later on my next trip down to make me a couple more keys. i have a `98 buick lesabre, 3.8, with the GM brainchild PLASTIC PLENUM - and have already replaced it twice! i suspected another imminent replacement after i lost a lot of coolant on a night trip in august, 2010, which turned out to be the result of the bottom radiator hose separating from the radiator. i was now in a quandry: only radiator hose or radiator hose AND plenum problem? my solution: DEALER DIAGNOSTIC ... i emailed the owner telling him about my dilemma. he graciously agreed to "check it out" the next time was down if i called him. i emailed him the first week in october and made the arrangements. i called an hour prior to my arrival, and although the owner was on vacation, i was assured that i would be well taken care of. 23 minutes after i exited !-95 on pecan park road, i merged back on to I-95 with complete knowledge that i did not have a plenum problem based on the oil consistency and the reservoir level, which i did not touch since completely refilling it after the august hose separation. i was also "complimented" on not using the GM stock coolant when i replaced the plenum because of the terrible interaction between the coolant properties and the plastic plenum and plenum gaskets. i was cautioned that although i had the "right" coolant now, the intake manifold gasket may, in the future, need a look because of its exposure to GM`s "magic coolant". needless to say, it is quite settling to know that "i have a friend" in the auto diagnostics business. you`d better believe that i`ll gladly make the three-hour drive if my car will possibly make it! oh, yeah ... if it doesn`t, i understand that they DO offer tow service. the service at dealer diagnostic is excellent, their expertise is phenomenal, and the peace of mind is priceless!

robertagress / 10/10/2011