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Prestige Imports- Bu / Golden Beach, Florida

Rating: ★★
Auto Repair & Service, New Car Dealers, Used Car Dealers
Address: 14800 Biscayne Blvd, Golden-Beach
Postal code: 33181
Phone: (305) 947-1000

24-7 FAST ROADSIDE ASSISTANCE

More About Our Shop Our business takes quality and customer service seriously. As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to: Perform high-quality diagnostic and repair services at a fair price, using quality NAPA parts. Employ ASE-certified technicians in all areas of work performed. Be dedicated to customer satisfaction. Exercise reasonable care for the customer`s property while it is in the shop`s possession. Provide a system for fair settlement of customer complaints, should they occur. Maintain the highest standards of the automotive service profession.

Reviews:

Prestige Audi Service -- abysmal
Manny at Prestige, who quit last Friday, decided to explain his motivation in not fixing my car, and in leaving it outside to flood a second time. Apparently my car, just bought for $14,000, was not ""good"" enough to repair.
Here is his complete message to me, sent through YELP:
Manuel M. has sent you a message on Yelp:

Crappy car!

""Get a life and a new car! It`s not my fault your car isn`t wor... view moreth enough to even turn it into an artificial reef. Have a great life.

P.S. Thanks for letting me know the folks at prestige spoke negative about me after I quit.""

LindLee / 7/21/2011

Very Good Selection of Audis
I have leased my Audis here for the past 7 years. I look for hard to find color and feature combination and always have found my car at Prestige. They make it very easy for me to trade out of my current car and I even get loyalty money for being an Audi customer. Its also located conveniently by shopping plaza so i can go to lunch while a wait for an oil change.
PROMEDIAEVENTS / 7/12/2011

Horrible service!!
This is my third time for service and horrible! They always have you waiting even at 8am when no one is there while Manny was surfing the Internet. He didn`t even ask to help another advisor ended up taking my order. Communication is poor. It takes a long time for anyone in service to answer. Oh and wait .. They`ll ask you to drive a rented Kia which you have to go offsite and pick up. The other two times my rental w... view moreas not covered so they offer a shuttle service which again you have to wait. I was told to come at 8 am for a 8:15 shuttle. After waiting 30 mins and complaining a shuttle immediately became available at 8:45. For pick up don`t be surprised if they call you at 3 and leave work early because they don`t want to get you close to 5 which technically is the last pick up. They rush me to leave work and yet to still be waiting.

Overall horrible service , communication ! My last car was a BMW and by far Braman is better. Our other is with Lexus Pembroke Pines and again much much better. They make life easy for you!
ak007 / 3/30/2011

Buyer Beware!!!
I bought a Q7 from them online at a middle of the road price, but very low miles. It was Certified Pre Owned by them and described as near showroom. When the Q7 was delivered, it was obvious the truck was nothing like showroom. All 4 of the 20 inch rims had bad curb rash and other scratches. Mechanically, my local dealer had to replace both mirrors, wipers, a blower motor, climate control display, part of sunroof, r... view moreear acoustic sensor, activate the second key... you get the point. Prestige`s logic: Well it was still under warranty and it didn`t cost you anything for the repairs (!). Even though I told Prestige the nearest Audi dealer was well over an hour`s drive from me.Remember CPO means the truck had a 300 point inspection which it passed. There was evidence of a prior long dent in the rear quarter panel that poorly repaired, other body panels had touch up work done my 11 year could have done better, finally, there were two large rusted dents over the rear hatch. The Prestige implied I or the shipper must have done all this to the truck (and then tried to paint it to cover our tracks, right?). In the end, this dealer took no responsibility other than agreeing to have 3 of the rims resurfaced. They don`t answer phone call or return emails either. I warned them I would post similar blogs everywhere I could if they didn`t just respray the bad paintwork ,Prestige refused. IF YOU STILL DO BUY FROM THEM, YOU HAVE NO ONE TO BLAME BUT YOURSELF if you have similar problems as I
Burned Audi / 11/21/2010

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