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Radley Acura / Chevy Chase, District of Columbia

Rating: ★★★★
New Car Dealers
Address: 5823 Columbia Pike, Chevy-Chase
Postal code: 22041
Phone: (703) 824-5700
E-mail: beausummers@radleyauto.com

Quality service with the reliability of the Safelite Advantage

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Reviews:

This was my worst buying exper...
This was my worst buying experience ever. If I could take my car back I would because it has been a head ache every step of the way and I`m still dealing with them and I purchased my vehicle back in August. First of all when I was in the dealership the accounting person put the wrong amont down for my purchase amount. Then after 2 weeks I called the dealership because I hadn`t received my tags yet for my vehicle. Whe... view moren I spoke to them I was told that I told them that I would take care of that so I proceeded to ask them "why would I fill out the paperwork for my tags in your office and leave it with you if you didn`t say that you would handle it?" and "why would I pay you to process my tags if you didn`t agree to handle the paperwork?". While speaking with them I also figured out that they never sent the paperwork off to the company that financed my vehicle at that point and that was very weird to me. So at that point I spoke with someone else and she told me that the dealership would pay for my property taxes and all of my registration fees for my tags. So after all that was said and done and 2 temporary tags later I finally got my tags in the mail. Problem resolved right....NOT!!! Yesterday I received a new buyer`s order with a note attached saying to sign and date the form and return it to them. After reviewing the buyer`s guide I saw that they have down that I put a down payment down which I did not do. So I called to speak with them and they told me that the money that i paid them to take care of my registration fees and tags were used to pay for my property taxes. So after everything I realized that they over charged me when i originally purchased my car so that was why they were so willing to pay my property taxes which I never authorized them to do. I feel as if the money that I paid them on my original purchase date should have been refunded to me since they know that i over paid them at the time of my purchase. My whole experience with Radley Acura has been a horrible experience and the workers need to be trained in customer service and doing their job because everyone seems to be apologizing for their mistakes but not doing anything to fix the problems. If I knew that I would have to deal with this I would have never purchased a vehicle from them. I have in a complaint with the better business bureau and I hope that someone really investigates this company so that they can see the horrible business that they are running. This is not to be taken lightly. People work hard for their money and shouldn`t have to worry about being ripped off by Radley Acura
DBOLEN / 10/18/2012

I just wanted to express my satisfaction
I just wanted to express my satisfaction with my service experience with Radley Acura over the past four plus years. My service advisor has been Jeremy Logsdon since I purchased the car new in 2006. I feel that Jeremy is a very knowledgeable individual that shows genuine interest in the maintenance of my 2006 MDX. Jeremy provides the extra level of service that is expected of these luxury cars. Jeremy is the reaso... view moren that I will continue to return to Radley Acura for service and future purchases. I look forward to a continued relationship with Jeremy and Radley Acura. Please feel free to contact me for any additional feedback.
tatu4932 / 3/11/2011

I am always pleased with you and the fine work
I am always pleased with you and the fine work of Radley Acura. I couldn`t be happier. Thank you for all you do for me and the immediate attention you give to my auto needs. You are just fine!! Please pass this on to your supervisors and superiors. I love dealing with you and Radley Acura in every way. I couldn`t explain this to you any clearer. Again, ... view morea big THANK YOU!!!
Virginiaguest / 3/8/2011

It was a great experience
My advisor Brian, was great. It was a great experience. I was happy
slawski2010 / 2/29/2011

They honored everything they said they would do
They honored everything they said they would do. They know what they are doing there. My advisor was great.
xLisaxReesax / 2/24/2011

They were really prompt
They were really prompt. I told them I was in a short time fram. They made sure they got me out in time.
tinatina24014 / 2/15/2011

They gave me a loaner car
They gave me a loaner car. Brian worked with me. It was prompt. It was 40 minutes before I got my loaner car.
dagbugg / 2/14/2011

My representative was great
My representative was great.
annabarnes / 2/7/2011

They are first-class
They are first-class with the service and they explained things to to their customers
MarleeSt / 1/32/2011

Everything went fairly quickly
Everything went fairly quickly
srafinalok / 1/28/2011

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