Extreme Audio & Performance / South Windsor, Connecticut

Rating: ★★

Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Automobile Alarms & Security Systems

Address: 277 Broad St, South-Windsor

Postal code: 6040

Phone: (860) 533-0500

Unfortunately, I also had a very bad experience at this place. Took a subwoofer there to be installed. They almost friend my electrical system, because they didn`t match fuses. The fuse box in my engine bay melted and almost caught fire. Few days later the sub blew. I got into a screaming match with the owner (Rob) and one of his employees in front of other customers. My argument was there was an electr... view moreical clipping problem that may have damaged my sub, due to poor wiring (which I had to redo). Rob`s argument consisted of him having 25 years in the business. Extremely unprofessional. To top it off, as the owner (Rob) was pulling my car out of the garage, Rob backed my car into the half opened garage door bay. Thankfully it was almost all the way up, and the only contact made was my roof rack. Unbelievable. I was thinking about putting in a small claim for the subwoofer they blew and the scratches on my roof rack, but decided to eat the overpriced installation fee and walk away. What a nightmare. Don`t take your chances here.

PaulHargis / 5/5/2013

They did a Good job fixing my audio issues, but drained my cars battery, and blew a fuse in my heater system in the dead of winter, i went two days without heat and no concern from them. also my my car battery and heater was in perfect condition prior to service. MAKE sure they do a Vehicle inspection prior to service if you choose them. If not they will blame you if they scew up.

Krame / 2/9/2011

First and foremost the mobile audio business is a service-oriented business. It doesn`t really matter what products they sell or even their prices. What separates the wheat from the chaff is service. And when I receive great service I have to shout about it. I`m hear to shout about ExtremeAudio in Manchester. I called these guys on a whim because I got stuck in a bind and they went out of their way to bail me out. ... view moreThey quoted me a price which they later realized was too low yet they KEPT THEIR WORD and didn`t charge me anything additional. The work they did was top notch. Everything looks and, most importantly, sounds fantastic. But the best part about this shop is the owner, Rob. He is knowledgeable, over-the-top friendly and MOST IMPORTANT he puts the customer first! In fact, when they finished my project there were a couple of buttons misprogrammed in the steering wheel controls. They immediately brought my car back in the shop and remedied the problem (with a smile). I understand that mobile audio isn`t always an exact science. It`s complicated and sometimes things just don`t go as planned. What matters is service - dedication to the customer. And that`s what I`ve discovered at ExtremeAudio of Manchester.

DanTheConsumer / 12/24/2010

I have an older sports car with factory equipment that was no longer working for me even though I don`t drive the car much, I wanted better sound when i do drive it. The owner, Rob actually listened to what i wanted and made suggestions that I never would of thought, to maximize the sound performance within my budget. I had a C.D. player, four speakers and amplifier installed. They also fixed a broken compartment wh... view moreile installing the AMP which i appreciate after years of trying to fix myself. I`ve driven the car more than ever this summer thanks to my new sound system! I would recommend if your looking to upgrade your sound or anything car electronic related, Rob will take the time to LISTEN and come up with a solution that fits a budget. The demo area displaying my options was the nicest and cleanest I saw while shopping around. Thank you again to Rob and his Team for a great job!

SOX / 8/24/2010

Purchased and had a system installed in my 300M in Sept 2009. spent over $2k for large system, extra battery, custom box and new radio. Wow had it working for 3 days then boom. They told me I had to send my amp to get repaired after having it for 3 days. fast forward 2 months of calling every week about it. Finally they gave me another amp after the original amp became ""misplaced"". After that continously had... view more issues with vehicle over the next 3 months. After spending $2k and have issue after issue I brought it to another shop in Vernon (ACT Audio). They looked the system over and said it was installed mostly correctly, not very professionally but correctly except for Battery isolater. I had the repair the install and beautify the installation and went back to extreme to find out about compensation for the poorly done job and to complain to the owner. Found out the sales guy was the owner, told me my warranties were void because I had someone else touch the system and that they (ACT Audio) didn`t know what they were doing. I just left, empty handed, and never had any issues after the other guys fixed it. I DO NOT RECOMMEND THIS PLACE!! WARNING!! I called consumer protection and they knew about these guys, Plenty of complaints..... !!!!!!!!!!!!!!! WARNING !!!!!!!!!!!!!!!!!!!!

Boomin300M / 7/10/2010

I had to work until 6:30 and the owner, Rob offered to stay open a half hour late just so I could get the item that I needed. He also looked up my make and model of car online to make sure I was purchasing the right parts. He also gave me a full description of how to install the item myself. I will be going to Extreme Audio & Performance for all of my car audio needs from now on and I recommend them to EVERYONE. :)

BFarr14 / 7/9/2010

I highly recommend Extreme Audio and Performance. Not only are they pleasant and professional but very accomodating. My car was stolen and the stereo area "" gutted out,"" but this was not a problem for them. Unlike other shops I have been to they told me they "" would work something out."" Now after a year with no sound I am able to jam to my favorite cd`s on my way to work. Thanx guys you have made me a very happy ... view morecustomer. Kristina Pleines, Manchester, CT

Kristina P / 5/3/2010

I went to extreme audio and performance to have an hid xenon kit installed. After a couple of weeks one of my lights did not work. When I took my car back there to get fixed I received attitude from Rob the owner and he told me that he only takes appointment only. I made the appointment and went back the first thing Monday morning. While waiting another customer came into the store to tell the Rob how displeased... view more he was with the installation of an item (though I don`t quite remember what it was). The customer told Rob that you took advantage of me and after harsh words was exchanged, the customer left the store with anger. After several hours of waiting I received my vehicle back. Rob told me that the problem was a bad ballaster. Rob said that he replaced it and also changed a bulb on the passenger side (the same side that wasn`t working). I immediately told Rob that the bulb looks different. Rob told me that it`s how the sun is shining on the car. I recently went to get an oil change from a Manchester, CT establishment and I asked them to checked to see if my headlights are level because at night they shine differently on the road while i`m driving. After a reasonable wait, the lady at the desk told me that my car is ready and that the mechanic informed her that I have two different color bulbs in my car. Extreme audio and performance is very unreliable for a company that specializes in audio, lighting, and alarms. I did not take my car back to them because I believe that Rob may try to sabotage my vehicle. I clicked one star but this review will not let me continue unless I click at least one. I would not have given them any stars at all!

Choice / 3/30/2010

I went there a year ago and had a Remote starter installed with a ""lifetime warranty"". After 14 mo it stopped working, and I went back for my Warranty service and was advised the warranty was only a year. They looked at my starter and told me it was bad and tehy could install another one. At that point I said forget it and brought it to another shop (best buy, in manchester) to have a new one installed. This new ... view moreshop stated they would tshoot my starter first and I agreed. After about 20 minutes they had my old starter up and running. Not to mention when i had the original one installed my install that i was told would be 120 dollars cost 195 dollars after the job was done!

eclipser / 2/16/2010

Wnet there to have a remote starter installed. Quoted $99 after job was completed the saleman asked for $255. Didn`t understand everything and asked why so much. After talking with salesman he explained everything and thought we understood before install. I asked to speak to a manager and recieved an answer like "I`m as good as ur gonna get lady" was really treated badly and asked to return it, never even le... view moreft and they told me I could only get store credit since the job was completed. I refused to accept it and eventually recieved compensation and was asked to leave. Highly do not reccommend this place....... Bad stay Away!!!

78starling / 12/2/2008

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