El Gato Automotive / Redwood Estates, California

Rating: ★★★★

Auto Repair & Service

Address: 1386 White Oaks Rd Ste A, Redwood-Estates

Postal code: 95008

Phone: (408) 559-9963

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

I`ve always trusted Paul

I find it hard to believe that Paul would intentionally charge for a repair he did not perform. I have been taking my car to El Gato for many years. Once I took it in for a brake job. Paul called and told me it was not needed. He could have just done the job and charged me.

BJ1949 / 5/9/2012

Not To Be Trusted Anymore

Had been going to ""El Gato"" for decades! Even when it was located in Los Gatos. Sadly, Paul taken advantage of someone who gave him 100% trust! Did not realize I had been ""taken"" until I took car into the car dealership where it was purchased , and they told me that the part that Paul said had been replaced had not been done. This unneeded ""repair"" cost several hundreds of dollars. In retrospect, I should ... view morehave been shown the replaced parts (that was not done), but I never questioned the work because my family has been going to El Gato for so many years. If you go here, ask to be shown the old parts (one should not have to ask!) And don`t be fooled by the hearty greeting and be as trusting as I was! Sad that one cannot trust the work of someone once considered a friend. BTW, this was no ""oversight"" by Paul. He saw an opportunity to make some ""easy"" extra money, has a good business going, & obviously never thought he would be caught cheating someone!

olderandalsowiser / 10/21/2011

Can`t beat their awesome (and HONEST) service!

El Gato Automotive was referred to me several years ago and I`ve been taking my car there since. As another review also points out, Paul goes above and beyond to determine the root of the problem instead of charging to make patch repairs to a car. I recently experienced severe problems with my vehicle and Paul and his team worked diligently to figure out what the problem was. This type of honest service is especially... view more important as a woman who knows nearly nothing about cars. I would definitely recommend El Gato Automotive!!

pmonique / 11/8/2010

Friendly, Honest, Flexible, Awesome!

I have been driving over the hill to go to El Gato since I moved out here on a recommendation from my sis. I have since recommended everyone I know to them. Paul goes above and beyond. They are very flexible and the quality of work is wonderful. And everyone that goes there has had nothing but positive experiences.

DMH1203 / 1/7/2010

Fast, Honest Auto Repair With a Smile

This is my first review on this site. I came here searching for El Gato`s phone number and saw an opportunity to say thank you for the many years of great service Lynn and his team have provided me. His shop was referred to me over fifteen years ago, and I`ve been taking my cars to him ever since. I get my car in early, and repairs are almost always performed the same day. I`ve had many experiences where a proble... view morem has been found to be very minor. I also once brought in a lemon and rather than having the opportunity to charge me for the many problems the car had, was told straight up that the car was a money pit. These folks have integrity - and they are mighty friendly to boot. I would recommend this shop to anyone who wants exceptional auto service.

cciraulo / 11/24/2008

Great and friendly auto service any time

I would highly recommend El Gato Automotive to anyone.Great service with a smile.I have had other experiences with automotive service that was less than favorable.{Lexus,Stevens Creek}It is such a good feeling to know and trust the service at El Gato Automotive,being ladies,both my daughter and myself can count on the fact that we are treated with honesty and respect.Thank you,Paul and Lynn!

sherryvvincent1385 / 4/29/2008

Friendly, flexible, honest service

When my previous, longstanding mechanic retired he recommended El Gato Automotive as the place to get my cars repaired in the future. The owner and his staff are friendly and flexible in delivering service. They also are honest and don`t recommend work that`s not needed. When something wrong happened on my last service job (a part broke in the process of fixing something else) they covered the additional labor at ... view moreno charge.

brianecox / 11/19/2007

The cat`s meow in auto repair

These guys make the horror of a break down, problems or even routine maintenance not so scary. I always get great, helpful and friendly service and reliable repairs from El Gato and highly recommend them as they were once recommended to me!

justajimmygirl / 11/9/2005