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Pacific Volkswagen / Redondo Beach, California

Rating: ★
New Car Dealers
Address: 14900 Hindry Ave, Redondo-Beach
Postal code: 90250
Phone: (310) 531-9400

Exclusively Mercedes-Benz.

Mercedes-Benz service, maintenance, and repair in Santa Rosa, California. Independently owned and operated since 1985.


WARNING...horrible! Especially the repair department
WARNING** - I went to this dealership to get that center light fixed when you hit the breaks. I took some time off of work and took it to this dealership. I walked in and I spoke to the person in charge of repairs. I just asked him if he had the light bulb to replace the one that was not working. And right off the bat, he told me I had to replace the whole center lighting system on the back because it was an LED and ... view moreit was not a simple procedure, and that they had to remove a bunch of panels to get to it. He then ducked out and and returned with a screw driver/phillips ( I don`t remember ) and started to toy around by the lights and fixtures after opening up my trunk. He said it definitely needs to be replaced.He said the light replacement itself was $65 and and that the labor was going to be around $200-$300, depending on how long it took them to dismantle everything to get to the LED light fixture. Now, mind you, this is the head of that department. I didn`t know any better, so I decided to get a second opinion. I found a VW repair shop a couple of miles away and asked them to look at my problem. That mechanic popped my trunk open took a look at some wires and then asked me to hit the breaks...He says casually that, ""it`s working! It`s fine. Just a loose wire."" Just a loose wire?? Are you kidding me?? If that is the head of the repair for Pacific Volkswagen, then I highly recommend that you DO NOT GO THERE!! It`s bad enough that we have to go to certain people for for their expertise and hope to not be taken advantage of. I think we all have that fear when we go to a car dealership or mechanic. I`m just happy that I didn`t cave in and let Pacific Volkswagen just do the work because I couldn`t take more time off of my job. DO NOT...I REPEAT...DO NOT GO TO PACIFIC VOLKSWAGEN...ESPECIALLY TO THE REPAIRS DEPARTMENT!!
RoDa Rocker / 10/12/2010

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