Folsom Lake Ford / Rancho Cordova, California

Rating: ★★

Auto Repair & Service, New Car Dealers, Used Car Dealers

Address: 12755 Folsom Blvd, Rancho-Cordova

Postal code: 95630

Phone: (888) 696-3280

Their Service Dept. leaves a lo to be desired. We bought 2 new vehicles from them. The first one we purchased a trailer hitched to be installed by an outside vendor hired by them. It was installed wrong. We had to take it there 3 times, the first because just the hitch came in. The next because the electrical harnase hadn`t come in the first time (they should have waited until both were in at the same time, then... view more called us since we live out of the area). Still it was installed where the hitch was under the bumper. The 3rd time we had a scooter lift on the car when we took it in. At that time we showed them how wrong it was. They finally realized that the hitch needs to be parallel with the bumper & corrected their mistake, after constantly arguing with us. The next time, we had purchased another vehicle that didn`t have that new car smell (had a fowl smell to it). We took it in. The problem wasn`t rectified because it still has the same odor. This smell was there from the day we took the test drive & purchased it. One of the service managers, after putting whatever it is inside the passenger compartment in the way of a fragrance, said we`ll be pleased with the work as his people know what they`re doing. We`re not at all pleased as the fowl smell`s coming back. When it comes time to take the car in for it`s 7500 mile maintenance, we`re going to another Ford dealer to have them do it because who knows what Folsom Lake Ford`s Service Department will do wrong.

arielpdog12 / 9/11/2012

(FOLSOM LAKE KIA) WAS THE BEST EXPERIENCE I HAVE EVER HAD, SALES WAS POLITE AND VERY INFORMATIVE ABOUT FINANCE , CAR KNOWLEDGE AND JUST EVERY THING I WAS ASKING. I WAS AN EX -CAR SALESMAN FOR 19 YEARS AND I SURE LIKE THE WAY I WAS TREATED, THIS COMPANY IS HANDS UP!! FOR MYSELF AND OTHER FAMILY AND FRIENDS. GO SEE DOROTHY QUEENAN SHE IS THE BEST INTERNET MANAGER I HAVE EVER DONE BUSINESS. THANKS FOR EVERYTHING!... view more LOVE THIS KIA SOUL+ DAVID S.

downtndave / 6/26/2012

I had the best experience at Folsom Lake Kia! Everyone was so helpful, their sales staff is very polite and was not pushy like other salesmen can be. I am so happy with my new Kia and will be recommending them to all of my friends!! Thank you Folsom Lake KIa

FishingSteve / 3/15/2012

Don`t go here unless u want horrible customer service and be ripped off. All the employees are completely rude and will treat you like a moron specially the manager bob taylor. The warranty seems like a good deal at first but it turns out to be a complete rip off costing you more then if you didn`t purchase it.

qwert_123 / 9/11/2009

I have purchased 5 new cars in my life and Folsom Lake KIA was hands down the WORST car buying experience of my life! The management is a JOKE, finance dept is completely incompetent, and sales dept could care less once you sign. It will take years for me to recover from their handy work. RUN FOR YOUR LIFE!!! Even National KIA wouldn`t help because Folsom Lake KIA is a franchise. And apparently, franchises can do wh... view moreatever they want no matter how unscrupulous. BUYER BEWARE!

rrandal85 / 11/28/2008

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