Volkswagon Pasadena / Flintridge, California

Rating: ★★★★

New Car Dealers, Used Car Dealers, Automobile Parts & Supplies

Address: 130 N Sierra Madre Blvd, Flintridge

Postal code: 91107

Phone: (626) 577-0300

E-mail: vic.b@vwpasadena.com

I actually bought my car here and it was a refreshing change from the typical used car salesmen one doesn`t want to deal with. They were professional and patient. At the end of the day I went home feeling satisfied. Since then I have been there for car service and have always had a good experience. I would highly recommend this place

knischol / 12/28/2011

I DID NOT BUY MY CAR HERE (did not live in Pas. at time) BUT THE SERVICE DEPARTMENT IS THE BEST. ALWAYS UPFRONT AND HONEST. NEVER PAY OVER WHAT WAS QOUTED. THE HOURS FOR SERVICE IS AWSOME: M-F 6AM TO 10PM (YES 10PM!) SAT 7AM TO 9PM. CAN`T BEAT THAT AT ANY DEALER

won888 / 7/18/2010

I bought my car from Pasadena Volkswagen and had an incredibly positive experience. There are no pushy salesmen, and no one tried to get me to add extra features when I made it clear that I was only interested in the base model. I particularly enjoyed working with Kevin Chang (KC), who was extremely helpful and a joy to deal with. They had to get my car from another dealer late in the day on a Friday, and the whole t... view moreeam stayed until 11pm (despite officially closing at 10pm) to get my car ready to go. At the end of everything, KC stayed even later to go through every button and knob on the car until I felt comfortable. Not to mention, they were able to offer me a better deal than any of the other Southern California dealers. I`d definitely come back again!!

audreymd222 / 5/3/2010

Pasadena Volkswagen:
A few months ago I purchased a 2009 California Jetta and I absolutely love my car. It looks great, it drives great and I could not be any happier! After a couple months when the weather started getting hot, I noticed that the front middle vents were not blowing air like I thought they should. I decided to take it to the dealership to have it checked and was completely blown away with the grea... view moret service I received. I was greeted immediately when I walked through the door and spoke with Norman Harrold. After explaining that my vents were not working properly he immediately checked my car and wrote up a repair order and he also offered to have a courtesy check done on my car as well. I was a little worried how long it would take because I had my car there in the evening and it was July 3rd and I did not want to be without my car on a holiday weekend. Norman informed me that it would be finished that evening and offered to have it delivered to my house since I live locally. I couldn`t believe it! I actually thought he was joking. About two hours later I received a call that my car was finished and they were outside in my driveway, parking it at my house. My vents were fixed and blowing correctly and my car was even washed and vacuumed. It looked just as beautiful as the day I bought it. I was very satisfied with my service and there is no other dealership I would ever take my car to.
Sincerely,
Melanie W
A very satisfied customer!

Mel55 / 7/28/2009

You simply cannot trust Volkswagen Pasadena`s service department. My wife`s VW Beetle pulled loose a corner of the plastic splash shield on a slightly too-high parking block. Volkswagen Pasadena repaired it, but then claimed an auxiliary cooling fan was ""damaged."" She requested the original part, and when I examined it later I found a single small chip out of only one fan blade -- not at all in need of replacement... view more. I called to complain and ask for a refund. Nevermind that the fan is in otherwise perfect condition, I`m also suspicious about how a spinning fan gets a nick out of only one blade with no other marks on it. Hmm ?ˆ¦ ? The service manager, J. Piamonte, refused my refund after I sent him the photos and claimed the fan was ""like a jet engine"" and a small nick could cause it to ""fly apart."" What a joke. Except we`re out $300 bucks on an unnecessary repair. DO NOT TAKE YOUR CAR TO VW PASADENA UNDER ANY CIRCUMSTANCES! To add insult to injury, my wife was 8 months pregnant -- they don`t care who they do this to.

brez312 / 7/21/2009

Please Please Please shop for a VW somewhere else, and if possible I would suggest a different car! I had the WORST experience with my ""certified"" used 2003 Jetta, originally purchased in 2005. Being a first time buyer i of course went against my gut feeling of ""the unimpressive USED CAR STAFF."" They lack customer service skills. I actually had to come back in a few days to even test drive the car b/c they rea... view morelized they lost the key to the car and needed to make a new one? But I went against my initial gut feeling of maybe looking into different cars b/c ""I want this cute car SO BAD!"" Worst decision ever! I was ripped off on the price and warranty, my fault, lack of experience, fine... BUT my car shut down completely TWICE and once on Wilshire due to ""battery, engine, electrical"" problems; needed to completely replace my transmission: AND learned from a repair shop that it was previously in a major accident with noticeable cosmetic repairs all over the car. I also had a string of other smaller problems early on and the rude sales staff absolved themselves from any of it, that it wasn`t their fault and I started going to Downtown LA VW instead. The vehicle should never had been sold in the first place, let alone labeled as certified.

PLEASE do not give this place your business!

hannahasanopinion / 11/26/2007

After my complaining The service department waived the additional 100 plus dollars for the diagnostic test which was appreciated.

mcrmf / 12/28/2006

I don`t trust just anyone under the hood of ol` Betsy Lou, but the guys at Trans Ocean Motor in Pasadena are the very best. They have always gone above and beyond the call of duty when I have an issue with my car. They even cut me a break on a part that was no longer under warranty and saved me over $500!

tamaracamp / 6/3/2002

After much searching and visits to various VW dealerships, I ended up purchasing my car from Trans Ocean. The sales people were thorough and offered me useful information about the car. They were not totally consumed with just closing the deal. Negotiations took some time as the dealership wanted to stick me with supply and demand surcharges for a rare trim package. But, all in all, I found my experience to be go... view moreod. My subsequent maintenance visits have gone well. If someone is looking for a VW, I suggest they check out this dealership in addition to the ones in LA. They have a large inventory and are willing to please

greg / 5/21/2002

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