Marana Auto Glass / Marana, Arizona

Rating: ★

2 years in Business

Automobile Body Repairing & Painting, Glass-Auto, Plate, Window, Etc, Windshield Repair

Address: 11901 W Grier Rd, Marana

Postal code: 85653

Phone: (520) 616-0255

Glass-Auto, Plate, Window, Etc, Windshield Repair, Automobile Body Repairing & Painting

Mon - Sun Open 24 Hours

(520) 241-8718

Our terrible experience seems to be never ending. They lied, cheated us and we continue to get bills! We took our car here in July and Norma assured us they would work with our insurance and take care of everything and that our out of pocket would be minimal. After scheduling a drop off time on a Monday and securing a rental through their on-site Hertz dealership we drove away thinking the repair would take 3 days... view more. They didn`t bother to call us and say it would take 3 more days until our insurance adjuster would be there, so they didn`t start work until Friday. Nothing was done over the weekend and the car was ready on Wednesday evening. So we had a rental for 12 days and our insurance covered 3. After haggling with them they agreed to cover the weekend even though that was against their policy. We were out of pocket for the remaining days. The work itself was mediocre. The filler in the dent wasn`t sanded down correctly and there are pockmarks and pitting. The dent was on a fender line and it is not straight. When I picked up the car I was given a bill for triple what I expected. I never got a written estimate because she said "they didn`t do that". I was never called after the adjuster had been there to get authorization to begin or to tell me what the final cost would be. When I confronted her about the price discrepancy she lied and said the original estimate did not included blending the paint. But the guy who did the verbal estimate specifically talked about that part. They offered to buff out the pitting but I didn`t want anything more to do with them. I don`t know if they treat all their customers like this, or just us because we had insurance and they figured they`d get paid either way, but I don`t know how they stay in business. I`d say RUN don`t walk away from this place.

CBJebe / 1/19/2012

Our terrible experience seems to be never ending. They lied, cheated us and we continue to get bills! We took our car here in July and Norma assured us they would work with our insurance and take care of everything and that our out of pocket would be minimal. After scheduling a drop off time on a Monday and securing a rental through their on-site Hertz dealership we drove away thinking the repair would take 3 days. T... view morehey didn`t bother to call us and say it would take 3 more days until our insurance adjuster would be there, so they didn`t start work until Friday. Nothing was done over the weekend and the car was ready on Wednesday evening. So we had a rental for 12 days and our insurance covered 3. After haggling with them they agreed to cover the weekend even though that was against their policy. We were out of pocket for the remaining days. The work itself was mediocre. The filler in the dent wasn`t sanded down correctly and there are pockmarks and pitting. The dent was on a fender and the line is no longer straight. They offered to buff out the pitting, but I wanted nothing more to do with them. When I picked up the car I had a bill for triple what I expected because they wouldn`t give me a written estimate because ""they don`t do that"". They never called to give us a final cost and didn`t get authorization to begin work. I don`t know if they treat all their customers like this or just us because we had insurance and they figured they`d get paid either way. Look elsewhere for body work and don`t get screwed by these people.

CBJEBE / 1/18/2012

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