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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen CrossBlue previews a three-row future, diesel-hybrid power [w/video]

Volkswagen looks to be getting ready to jump into the large three-row crossover game. The automaker has officially pulled back the curtain on the CrossBlue Concept at the 2013 Detroit Auto Show.
Designers and engineers penned the machine specifically for the Canadian and US markets, and with a plug-in diesel electric hybrid drivetrain, the hulking five-door, at least in concept form, should offer substantially better efficiency than anything else on the market. The drivetrain pairs a 2.0-liter turbo diesel four-cylinder engine with two electric motors for a combined output of 305 horsepower and a ludicrous 516 pound-feet of torque. A six-speed dual-clutch gearbox handles shifting detail, while one electric motor spins the front wheels. The second motor spins the back axle independently, make the CrossBlue a through-the-road hybrid.
As a result, the crossover can pop to 60 mph in 7.2 seconds. Perhaps more impressively, the CrossBlue can whir around on all-electric propulsion for up to 14 miles at up to 75 mph. Once the diesel four kicks in, the drivetrain can yield up to 39 mpg, though Volkswagen says the hardware can hit 89 MPGe on a full charge thanks to a 9.8 kWh lithium-ion battery pack. Check out the full press release below for more information.

Volkswagen e-Co-Motion concept poised for delivery to Geneva

With Nissan getting ready to launch the e-NV200, it appears Volkswagen is looking to go after the same zero-emission commercial vehicle market with the all-electric 2013 e-Co-Motion Concept. Debuting next week at the Geneva Motor Show, the e-Co-Motion Concept might be small in size, but VW says it has cargo and payload capacities that should be perfect for small businesses.
Measuring 179 inches long, 75 inches wide and 77 inches tall, the e-Co-Motion Concept has about the same footprint as the current Golf, and it has a cargo capacity of 162 cubic feet and a maximum payload of more than 1,700 pounds. There isn't too much information on the e-Co-Motion just yet - such as what electric components and platform are used - but the press release posted below states while the concept is shown as a cargo van, future body styles could include a passenger wagon or a refrigerated box van.