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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Volkswagen reveals Beetle GSR, R-Line convertible and two special GTIs

Volkswagen has chosen to really expand its performance-tuned portfolio at this year's Chicago Auto Show, bringing along a couple of new Beetles destined for model year 2014, as well as a pair of freshened GTI packages that you'll be able to buy almost right away.
The first, and splashiest of the Chicago goodies on the VW stand has got to be the 2014 Volkswagen Beetle GSR. Don't lose your temper, Acura Integra geeks; in this case, GSR stands for "Gelb Schwarzer Renner" or "Yellow Black Racer," and harkens back to a sport-tuned classic Beetle from the 1970s. For the 2014 iteration, the GSR gets a 210-horsepower version of VW's 2.0-liter turbo four-cylinder. That engine is enough to push the Beetle to 60 miles per hour in 6.6 seconds, and up to a top speed of 130 mph.
Of course, you'll have long-since noticed the shockingly yellow-and-black livery before you stumble across the Turbo badge on the rear deck. The GSR gets 19-inch alloy wheels, 235-section tires and a tea-tray rear spoiler, but it's the paint and graphics package that will decide if this is your (lemony) cup of tea. Things don't get any subtler inside the car, either, as VW has carried the colorway through to the interior, as well. Only 3,500 Beetle GSRs will be produced, with just more than half of those going to the US - call your dealer today, Wiz Khalifa.

VW readying new VR6 with forced induction

Volkswagen built a stonking, narrow-angle V6 in the 1980s and 1990s that was found in three different generations of the Golf (their performance iterations, obviously), three generations of the Passat, the New Beetle, the Corrado and the Touareg, among other VWs, a spate of Audis, Seats, a Skoda, and even the Porsche Cayenne. It was a sad day when it was announced that it'd be put out to pasture.
Rejoice, though, fans of the venerable VR6, because Volkswagen has a new, modern variant in the works that, according to AutoWeek, features direct injection and can easily be fitted with forced induction. In fact, AW mentions Volkswagen insiders that claim this unit will spawn a production version of the twin-turbo V6 shown on the Design Vision GTI from this year's Wörthersee festival. That unit produced an epic 503 horsepower and 413 pound-feet of torque.
Don't expect a production unit with that level of power (although it would make a hardy RS4 powerplant), though. In reality, AutoWeek is suspecting anywhere from 340 to 450 horsepower from the new mill. When it arrives at an undisclosed date in the future, it'll likely be found in the Passat and Passat CC as well as the production version of the CrossBlue.