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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

2022 Lexus GX gets big infotainment update, Black Line Special Edition

The 2022 Lexus GX mostly soldiers on with the same old platform and powertrain as before. But it is finally getting a pretty major infotainment update to help modernize it. Not only that, but it's getting a Black Line edition like other Lexus models with the lovely Nori Green Pearl paint available. That infotainment upgrade is the addition of a 10.3-inch touchscreen. It should be much brighter, higher resolution and more pleasant to use than the quite-old existing unit. It's also accompanied by a revised center stack with more minimalist buttons and switches. The actual infotainment operating system also appears to be from other Lexus models, rather than the one shared with Toyotas. The evidence for this is in the inclusion of the unloved track pad, but you're unlikely to use it much with the prominent touchscreen. Besides the physical infotainment improvements, it also comes with a few feature upgrades. The new system comes with Android Auto and Apple CarPlay compatibility, something that was sorely missing in the previous model year. Navigation is also now standard as are parking sensors and power folding and heated mirrors. Then there's the Black Line Special Edition pictured at the top. Like other Black Line Lexus models, it's mostly a color and trim package, but a fairly attractive one. It comes with gloss black 18-inch wheels, grille surround and roof rails. The door handles are body color, and the bumpers are slightly tweaked design-wise. The taillights are red, rather than clear, and the trim gets an exclusive available color in the aforementioned Nori Green paint. Inside, the GX Black Line has a black headliner, black and grey upholstery, and matte black Ash wood trim. Pricing and availability hasn't been announced yet, but we expect it to go on sale later this year. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Cars most likely to be involved in accidents

Data from Insurify shows which models have the most accident-prone drivers behind the wheel. It also shows the proportion of the drivers of said vehicles with an at-fault accident on record in the past seven years, based on Insurify’s analysis of over 4 million car insurance applications. For reference, the national average is 10.78%, and each of these vehiclesÂ’ drivers represent a statistically significant increase over that. Now, it would be easy to infer that these cars are dangerous, but such is not necessarily the case. Remember, drivers cause accidents, not cars. These just happen to be the cars that accident-prone drivers drive. YouÂ’ll notice that many are mainstream, affordable cars, often with decent crash ratings. Also keep in mind that vehicle accidents are up since the beginning of the pandemic, so no matter what you drive, please drive safely. 10. Hyundai Ioniq This affordable, electrified vehicle platform sneaks into this list with 14.45% of drivers with a recent at-fault accident on record. 9. Lexus CT Another hybrid, this Prius-powered Lexus beats the national average at 14.57%. 8. Toyota Prius V Yet another hybrid, the larger but discontinued member of the Prius family sees 14.72% of its drivers with recent accidents. 7. Mazda CX-3 The Mazda CX-3, which is discontinued for the 2022 model year, sees the accident-prone making up 14.9% of its drivers. 6. Infiniti Q60 The second and final luxury car on this list has more accident-prone drivers than average, at 14.93%. 5. Subaru Impreza The first of two Subarus on this list has 15.1% of drivers with recent accidents on record. 4. Hyundai Genesis Coupe The Genesis Coupe was only on the market for a brief span before it was discontinued and Genesis spun off into its own luxury brand. That said, it too beats the national average for accidents, at 15.29%. 3. Subaru WRX Despite its standard all-wheel drive, the boy-racer WRX has 15.44% of drivers with a prior accident in the last seven years. 2. Kia Stinger We love the Kia Stinger, and had great luck with our long-termer that graced the Autoblog garage for a year. That said, 15.75% of its drivers represent have a recent accident on record. 1. Scion FR-S This fun two-seater attracts the most accident prone drivers, with 15.87% with recent at-fault crashes. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.