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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

Lexus NX small CUV caught

To the untrained eye, these photos might not look like anything more than a Lexus CT 200h undergoing testing, but what we really have here is something pretty significant. According to our spies, this is actually a mule that gives us our first glimpse at the upcoming Lexus NX crossover, a smaller vehicle that will slot below the RX in the automaker's CUV portfolio - presently only one vehicle.
Look closely, and you'll note that this mule has a much higher ride height than the normal CT hybrid hatchback. The upgraded wheels with crossover-spec tires are another dead giveaway that something more robust is being tested in this CT's shell.
Late last year, we learned that Lexus had reportedly trademarked the names "NX 200t" and "NX 300h," which provided a glimpse into the powertrain offerings for the new CUV. Lexus will finally make use of turbocharged power with this new NX - a 2.0-liter turbo-four fitting of the 200t nomenclature. A hybrid variant will almost certainly be available - the 300h - probably using the same 2.5-liter four-cylinder engine and electric motor combination found in the ES 300h. Our spies report that a naturally aspirated, four-cylider version should also be available.

2015 Lexus GS 450h also getting F Sport treatment

Lexus is making the 2015 model year version of the GS 450h a bit more appealing with the addition of 18-inch, split five-spoke wheels as standard equipment, and the optional F Sport package to really turn things up. The infotainment system is also getting a few, minor tweaks. Lexus has not officially released photos of the GS 450h F Sport, or a car with the updated wheels.
Previously exclusive to the GS 350, the F Sport package sharpens up the GS 450h behind the wheel to make it a bit more engaging. Ticking that box sharpens the adaptive suspension, especially in Sport S+ mode, and it adds 19-inch wheels with larger front brakes and high-friction pads, as well. If buyers want to go even further, the Lexus Dynamic Handling system is also available to add active rear steering, Lexus spokesperson Bill Kwong told Autoblog. The powertrain is left alone, though, and its hybrid-assisted 3.5-liter V6 producing 338 total system horsepower still returns 29 miles per gallon city, 34 mpg highway and 31 mpg combined.
The F Sport package also adds a mesh grille and new front bumper and, at the back end, buyers get a rear lip spoiler and revised lower valence panel. Inside, there's a sport driver's seat with 16-way power adjustability, a black headliner and added aluminum trim.