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Tesla leads and Infiniti bleeds in Consumer Reports' satisfaction survey

Mon, Feb 8 2021

According to Consumer Reports, Tesla owners are more likely to rave about their vehicles than any other brand. And we're not surprised — Tesla has performed very well in past customer satisfaction surveys, despite the fact that the electric cars themselves tend to have more problems than most other automobiles. Second place went to Lincoln, which interestingly had a higher cumulative score than Tesla in individual category measurements like comfort and storage space. Ram, a truck-only brand, rounded out the top three. The consumer-focused magazine bases its owner satisfaction score on responses to a very simple question: Would you buy this exact car again? The higher percentage of owners who answer "definitely yes" to that question, the higher the satisfaction score. Further breakdowns are scored for other parts of the ownership experience, which is why brands that rank poorly in Consumer Reports' own reliability charts — like Tesla and Lincoln, for example — can still earn top marks for satisfaction. The lowest-ranked brands for satisfaction are Cadillac, Nissan and Infiniti. Interestingly, Cadillac performed better than average in Driving and Comfort and middle-of-the-road in the In-Car Electronics and Cabin Storage, but like most other brands, scored poorly in Value. In fact, only Subaru, Mazda and Volkswagen scored better than average in Value. Nissan and especially Infiniti earned comparatively low marks across the board to go along with the bottom-of-the-barrel satisfaction score. Here's the full list of automakers from Consumer Reports' satisfaction survey, ranked in order from best to worst: Tesla Lincoln Ram Chrysler Subaru Hyundai Porsche Dodge Mazda Toyota Kia Mini BMW Ford Audi Honda Volvo Volkswagen Lexus Jeep GMC Chevrolet Mercedes-Benz Buick Cadillac Nissan Infiniti It's worth diving into the individual category scores in addition to the official finishing order for a full look at the results. For instance, despite the fact that automakers like Lincoln and Ford use similar infotainment systems, their In-Car Electronics scores don't quite match up. Also, some automakers have full lineups with multiple cars, trucks and SUVs while others offer just a couple of nameplates. Head on over to Consumer Reports for all the details. Looking for a reliable car, truck or SUV? Check out the top 10 vehicles that owners keep the longest.

2023 Infiniti QX80 gets higher base price and Amazon Alexa compatibility

Thu, Oct 6 2022

Infiniti has released pricing information for the 2023 QX80, its biggest and most expensive SUV. The body-on-frame family hauler costs more than during the previous model year, but it gains a handful of additional tech features and the Infiniti Premium Care maintenance plan. Offered in three trim levels, the 2023 QX80 carries a base price of $74,395 including a $1,695 destination charge. That figure corresponds to the rear-wheel-drive Luxe model, but "entry-level" is a relative term: it comes standard with 20-inch wheels, a 13-speaker Bose sound system, leather upholstery and wood interior trim. For context, the 2022 QX80 Luxe cost $71,995 including a $1,395 destination charge. Pricing for the full range is as follows: QX80 Luxe rear-wheel-drive: $74,395 ($2,400 more than in 2022) QX80 Luxe four-wheel-drive: $77,495 ($2,400 more than in 2022) QX80 Premium Select rear-wheel-drive: $78,995 ($2,215 more than in 2022) QX80 Premium Select four-wheel-drive: $82,095 ($2,215 more than in 2022) QX80 Sensory rear-wheel-drive: $86,045 ($2,415 more than in 2022) QX80 Sensory four-wheel-drive: $89,145 ($2,415 more than in 2022) While prices are up across the board, which is par for the course, Infiniti expanded the QX80's list of standard features with Amazon Alexa compatibility and a haptic feedback function in the steering wheel for the lane departure warning system. And, like every member of the 2023 range, the QX80 comes with the Infiniti Premium Care plan that includes up to three years of inspections, oil changes, and tire rotations. Built in Japan, the 2023 Infiniti QX80 will reach dealers across the nation in the coming weeks. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

2017 Infiniti Q60 Coupe debuts with 400-hp V6

Mon, Jan 11 2016

Infiniti killed it with the G35 Coupe in 2002, its second act being the G37 in 2008. The third act has officially begun, the 2017 Q60 Coupe launches today at the 2016 Detroit Auto Show. It hasn't strayed far from the concept shown a year ago, the major tweaks being government-approved headlights and side mirrors. Without discussing numbers, Infiniti says the new car is lower and wider than the current Q60, with a lower center of gravity, and it is more powerful and efficient. Much has gone on with the rolling stock, too: tighter wheel gaps, staggered tires on some models, wheels designed to absorb road vibration, and optional 20-inch alloys available for the first time. In the US, there are two engine choices with three levels of output. The twin-turbo 3.0-liter V6 comes with either 400 horsepower and 350 pound-feet of torque, or 300 hp and 295 lb-ft. In the US that will mean a boost of 70 hp and 80 lb-ft over the 3.7-liter V6 in the current car, and Infiniti estimates a combined fuel economy rating of 22 mpg. The 300-hp unit has a provisional rating of 23 mpg, the increased efficiency down to bodywork shaping and an active shutter behind the grille. A direct-injected, 2.0-liter, four-cylinder turbo is the second engine, getting 208 hp and 258 lb-ft and an estimated 24 mpg in the US. All engines will shift through an adaptive seven-speed automatic transmission. G'bye, manual gearbox. A Drive Mode Selector can dial through six settings, the Customize option throwing up three more individual choices to get the most from the updated internals. The V6 models can be optioned with Infiniti's second-generation Direct Adaptive Steering and brand-new Rack Electronic Power Steering that claims to provide more linear assistance. The four-cylinder comes with a speed-sensitive rack-and-pinion setup. Revisions to the base suspension include relocated shock absorbers among a new link layout, and modified shock tuning and bushings. Above that there's a brand new Digital Dynamic Suspension that will come standard on the Sport trim, now with adaptive dampers. Both units should have improved performance thanks to stiffer crossmembers. Finally, the cockpit gets dressed in one of three trims depending on the model, with aluminum or black wood at the entry-level end, carbon fiber at the other end, and silver glass fiber for buyers who choose the white or red leather.