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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GMC Safari GT, a rad-era hauler with custom-van swagger

The GMC Safari van, along with its Chevy Astro sibling, performed yeoman service ferrying passengers and hauling cargo for two decades starting in 1985. But one special variant, the Safari GT — and, at Chevrolet, the Astro RS — added an unexpected dollop of swagger. Those vans had a custom look that was straight out of the '70s "sin bin" era. One of those Safari GTs is up for grabs right now, fittingly, on the RADforsale auction site. The option package at both GMC and Chevrolet was coded BYP, the GT Sport Package, and it appears to have been offered from 1990 to 1994. Its defining element was the two-tone paint treatment shown here, with black on the lower body and the greenhouse, and your choice of white, silver, blue, gold, or red as the main body color. Blanked out rear quarter windows and "simulated air exhaust louvers" behind the middle side windows added a further bit of style (long-wheelbase XT versions skipped that flourish). Also included were a front air dam, blacked-out grille, aluminum rally wheels, and a sport suspension. This 1991 Safari GT appears to have been further sportified with a lower-body aero kit, a rooftop spoiler, and aftermarket wheels. This rear-wheel-drive, standard-wheelbase model is powered by a 4.3-liter V6 hooked to a four-speed automatic transmission. It has traveled a relatively low 126,000 miles and looks to be in exceptionally good shape — particularly given that most of these vans lived a hard life. At this writing, bidding stands at $5,100 with bidding to end May 21. That suggests this Astro GT will bring a strong price — but if you want one, you may be hard-pressed to find another.

GM dealers have ordered 30k Colorado and Canyon pickups, 3rd shift added

General Motors has an early success on its hands in the form of the initial rollout of the Chevy Colorado and GMC Canyon midsize pickup trucks. According to the automaker, dealers have ordered nearly 30,000 of the trucks thus far, a number that far exceeded GM's early expectations.
This high demand for the Colorado and Canyon twins has prompted GM to add a third shift to its Wentzville Assembly plant where the trucks are built, starting early next year. An extra shift will add an additional 750 jobs at the location to the 1,315 that were already employed there, according to the press release that you're welcome to read down below.
Such positive sales projections for the Canyon and Colorado may portend good things for the midsize pickup segment, which was once hugely popular but has more recently contracted, with the Nissan Frontier and Toyota Tacoma standing firm as the market leaders. Now that GM's entries are the most up-to-date, and with the segment's first diesel engine on the way, it will be interesting to see how the trucks continue to sell and if their hopeful success leads more automakers back onto the playing field.