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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM tells NHTSA pickup truck electronic glitch is 'inconsequential'

General Motors has been enduring some serious problems with recalls recently, and it is hoping to avoid launching another major safety campaign. 200,921 2014 Chevrolet Silverado and GMC Sierra pickups are under the microscope due to a rare problem with their instruments, an issue GM calls calls "inconsequential to motor vehicle safety." The Detroit-based automaker believes that the glitch is so minor that it has filed a petition with the National Highway Traffic Safety Administration asking the government safety watchdog for permission to pass on recalling the vehicles.
The fault at issue can occasionally cause the instrument cluster to reset when drivers use the steering wheel controls to browse songs from an external media device connected to the truck's USB ports. If a song's title information exceeds 2,000 bytes, according to The Detroit News, then the instrument panel can reset, which in turn causes the gauges, shift position indicator and cruise control telltale to turn off briefly. When rebooting, other instrument panel lights may briefly illuminate without their functions actually being activated. GM claims that if this does happen, the instrument display lights go out for about 1.5 seconds and the bulb check lasts a further five seconds. However, this snafu has no actual affect on the truck's operation. The glitch is present in trucks built between January 29, 2013, and October 28, 2013.

2015 Chevy Silverado, GMC Sierra can tow up to 12,000 pounds

Think back to the launch of the 2014 Chevrolet Silverado. At the time, General Motors happily trumpeted that its fullsize pickup could tow up to 11,500 pounds when properly equipped - impressive stuff, no doubt. But now, revised tow rating practices have been put into place, called SAE J2807. And with these new methods of testing, GM can now officially rate both the Silverado and its GMC Sierra twin as being able to tow up to 12,000 pounds.
Of course, not all Silverado and Sierra models are capable of this feat. In fact, because of SAE J2807, most of the truck models have actually had decreases in tow ratings from the 2014 to 2015 model year. For example, a 2014 Silverado Crew Cab with the 5.3-liter V8, 5.7-foot box and 3.73 rear axle was rated at 11,200 pounds in 2014, but has since been reduced to 10,800 in 2015. Same goes for the Sierra.
But for 2015, both the Silverado and Sierra can be had with a more powerful 6.2-liter V8, as well as a Max Trailering Package that includes a 9.76-inch rear axle, heavy-duty rear springs, revised shock tuning, improved cooling and a new trailer brake controller. There are also four- and seven-pin, bumper-mounted connectors, a trailer hitch (duh), and a G80 locking rear differential. This configuration, with either model, is the only way you can actually tow 12,000 pounds.