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Handful of 2022 GMC Hummer EVs recalled for malfunctioning taillight - Updated

[Update: A GM spokesperson reached out to let us know that all customer vehicles have already had this recall addressed.] GMC announced this morning that its gargantuan new electric Hummer is the subject of its first recall campaign. It's a small campaign — approximately 10 units — but a nonetheless important one, as GM says a software glitch can cause its taillights to behave erratically, by either illuminating when they shouldn't or by failing to illuminate when commanded.  "Taillight software can cause one or both rear taillights to become inoperative, or remain fully or partially illuminated," GM's report said. "If a taillamp remains fully or partially illuminated, some or all of these taillamp functions will remain activated at all times, even after the vehicle is turned off, A taillamp that fails to illuminate or illuminates incorrectly may reduce the visibility of the vehicle or communicate incorrect information to other road users, increasing the risk of a crash." GM's description of the number of potentially impacted units is inconsistent between documents submitted to NHTSA. Some say nine units; others say 10 or 11. Regardless, it's a small number and all vehicles in customer hands have already been fixed. The remedy was a simple one; the tail lights themselves merely needed to be replaced and everything should behave just fine. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.

Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

GMC Sierra electric pickup previewed, will launch in Denali trim

An electric GMC Sierra Denali is coming, and this is our first look at the fully-electric pickup truck. It’ll be the second electric pickup from GMC, following the Hummer EV pickup that is about to launch. GMC didnÂ’t reveal much about the EV, but it did say that the electric Sierra will launch exclusively in Denali trim. That means you shouldnÂ’t expect to buy any cheaper versions of the truck in the immediate future. Denali is extremely popular among GMC buyers, though, so this being the exclusive offering probably wonÂ’t hurt GMCÂ’s sales prospects too badly. Beyond the trim, GMC also says the truck will be built on the Ultium platform, which is a given these days for new electric GM vehicles. As for the image and teaser video (see the video below), GMC gives us a fairly clear view of what the electric SierraÂ’s front end will look like. This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings. ItÂ’s no surprise to see the “grille” has been transformed into a shield of sorts. That shield is then flanked by a pair of giant LEDs that wrap around the edges of the top front corner. The turn signals are also previewed, as they blink in three-dot fashion on the front bumper. We can also see some fairly aggressive hood sculpting shrouded in shadow. And thatÂ’s about it. GMC says the electric Sierra will be fully revealed next year, but doesnÂ’t provide an exact date. We already know the electric Silverado is coming to CES in January, though, so we suspect many questions about the GMC version will be answered then. When the electric Sierra does come out, GM says it will be producing them at its assembly plant in Detroit and Hamtramck, MI. Related video: This content is hosted by a third party. To view it, please update your privacy preferences. Manage Settings.