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Ford owns Automotive Loyalty Awards, Audi and Subaru are king of conquests

Customers are a commodity in the automotive industry, and like any other commodity, automakers trade them back and forth. Only nobody wants to give up their customers - just to keep the ones they have and try to attract others.
That's what the Polk Automotive Loyalty Awards are all about. Every year the industry research body names the automakers, brands and models that manage to keep their customers coming back for more - and attract buyers to switch from other makes. Ford usually does pretty well, but this year it rose above even its own track record.
Not only did Dearborn win the Overall Loyalty to Manufacturer award, but also the Overall Loyalty to Make. Ford also took the African American category, and the F-150 was named the top full-size half-ton pickup in customer loyalty. Ford COO Mark Fields (pictured above) accepted the awards and gave the keynote address at the awards ceremony.

Ford to update Sync, MyFord Touch software... again

Ford hasn't had the best luck with its MyFord Touch and Sync systems, as the finicky infotainment system has been subject to a critical whooping while customer issues have helped sink Ford's IQS scores. The automaker has made a concerted effort, though, to try and fix MyFord Touch. And while the results have been mixed, The Blue Oval is hoping its latest free update, set to go live next week, will make things better.
According to a report from The Detroit News, the new system promises streamlined voice commands with fewer levels between opening query and actual result. Ford is also addressing where certain options are selected on the touchscreen. Rather than working one of the four quadrants on the homescreen, users will be able to select anywhere within the quadrant to make adjustments.
While it might only be a band-aid for MFT's problems, the fact that Ford is still trying to improve it is a promising sign. It's going to take more than just this update to address the system's ills, though.

Ford Fiesta ST gets worked out on the track

We're big fans of the turbocharged Ford Focus ST, and we're plenty excited that the Blue Oval will be offering a similar treatment on the smaller Fiesta here in the United States, too. We first saw the production-ready Fiesta ST five-door at the Los Angeles Auto Show last fall, and Ford has now released this video of a Euro-spec three-door ST being flung around the track.
But not just any track - the challenging Track 7 of Ford's Lommel Proving Grounds in Belgium. The course features 20 turns and plenty of elevation changes along its 2.7-mile loop, and David Put, a vehicle dynamic specialist at Ford, shows just how good the pint-sized Fiesta ST is at handling the lot, even getting the smallest ST up on three wheels every now and then.
It sure does look like a lot of fun, and makes us really eager for our chance to try this ourselves. Scroll down to see the hot little Ford getting busy.