Auto blog

GM won't pay owners of recalled cars for lost value

Kenneth Feinberg, the man in charge of the General Motors compensation fund dealing with the its widespread ignition switch woes, has issued an informal, two-letter response to the plaintiffs in more than 70 lawsuits seeking redress for lost resale value of their Cobalts: "No." The cases were recently combined into one, but Feinberg told The Detroit News that the fund will deal "only with death and physical injury claims," and that "perceived diminished value" will get no consideration.
ALG, the firm specializing in establishing residual values, determined that Cobalt owners had lost $300 compared to the segment competition and doesn't envision any long-term effects from the recall situation. Feinberg's statement comes in advance of public details on how the compensation fund will work and adheres to GM's long-held position on the matter. The company has already asked a judge to throw out such suits using the pre-bankruptcy defense, even as it stopped using that defense in cases of injury and death.
With plenty of potential gain from the GM suit, however, don't expect the plaintiffs to give up yet. When Toyota was sued for the same reason during the unintended acceleration debacle, it eventually settled the case for between $1 billion and $1.4 billion just to get it over with. Since the 85 law firms involved in the Toyota litigation took home more than $250 million of that total, we shouldn't expect the attorneys to give up on a GM payout, either.

2016 Chevy Camaro performance figures released

If you want to make a car faster, there are two sure-fire ways to get the job done – add power and/or reduce weight. Chevy has done both for the 2016 Camaro, putting as much as 455 horsepower into its muscle coupe and shaving a few hundred pounds from every trim. That range-topping power comes courtesy of a 6.2-liter V8 engine, and it's enough grunt to push an automatic-equipped Camaro SS to 60 miles per hour in just 4.0 seconds flat (4.3 seconds with a manual) and down the quarter mile in 12.3 seconds at 116 mph (12.5 at 115 for the stick). Not coincidentally, those acceleration specs, at least on paper, put the V8-powered Camaro SS just above the Mustang GT on the muscle-car pecking order. When the road gets twisty, Chevy claims the Camaro SS can generate as much as .97 g on the skidpad. And, thanks in part to its Goodyear Eagle F1 summer tires, the SS can stop from 60 in as little as 117 feet. We look forward to finding out how nimble the new Camaro feels when compared to its primary competitors. <p>Your browser does not support iframes.</p> Moving down one notch to the 335-hp 3.6-liter V6, properly equipped 2016 Camaro coupes can hit 60 in as few as 5.1 seconds and cover the quarter in 13.5 at 103. Perhaps even more intriguingly, the 2.0-liter turbocharged four-cylinder and its 275 horsepower (the only configuration quicker with a manual transmission, incidentally) can propel the Camaro to 60 in 5.4 seconds and through the 'ol 1320 in 14 seconds flat. That's seriously quick, but buyers comparing the Camaro to the Mustang will find that the EcoBoost 2.3-liter is a bit more powerful (310 hp and 320 lb-ft) and quicker (5.1 seconds to 60). Chevy is making lots of noise about the efforts its engineers went through to shed weight from the 2016 Camaro, going so far as to shave down suspension bolts so that no thread went unthreaded. The weight-saving obsession pays off – base Camaro models are down 390 pounds while the SS model drops 223 pounds over the 2015. The 2016 Camaro SS boasts a power-to-weight ratio of 8.1 lbs per pony, a 14-percent improvement over the last-gen. Even though weight is down, chassis stiffness is said to be up by 28 percent over the fifth-gen Camaro coupe. Also of note: The Camaro is now lighter than the Mustang across the board when comparing like-to-like configuration levels. The 2016 Chevy Camaro starts at $26,695 (including $995 for destination).

Car owners getting more irritated with their repair experiences, study says

The J.D. Power U.S. Customer Service Index Study (CSI) is a barometer of a vehicle owner's happiness with the service experience. While it wasn't all bad in the 2023 study, the overall owner satisfaction score dropped. This year's tally of 846 out of 1,000 is two points down from 2022, the 43-year-old study's first decline in more than 28 years, and one point down from 2021. However, the overall score remains well up from the pre-pandemic scores of 821 in 2018 and 837 in 2020. The study claims the stumbling block is the horde of BEV launches. The flood into the new energy space has created a recall rate among EVs that's more than double the rate for ICE vehicles. Furthermore, dealership service department knowledge of EVs isn't on par with internal combustion engine expertise, leaving EV owners less satisfied with service advisors compared to ICE owners. Chris Sutton, VP of automotive retail at J.D. Power, said, "As training programs for service advisors and technicians evolve, EV service quality and customer experience must address both the vehicle and the unique customer needs. The EV segment has the potential to spur massive convenience improvements in how customers service their vehicles — but weÂ’re not seeing the benefits yet." Matters are slightly worse for all owners, though, with labor and parts shortages contributing to longer wait times for service appointments. The CSI study surveys owners and lessees of one- to three-year-old vehicles to gauge their happiness with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The criteria in order of importance are service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%). Lexus retains the top spot for luxury brands, giving it three wins in four years. The Japanese automaker won in 2020 as well, its run interrupted by Porsche in 2021. Cadillac, Infiniti and Acura complete the luxury top 5.  For mass-market cars, Mitsubishi wins again after a victory in 2021 and falling to fourth last year. It's followed by Mazda, Buick, Subaru and Mini.  Considering the different service needs and service experience of different body styles, the study has broken results out by segment for the first time. Lexus earned a second victory thanks to winning the premium SUV segment, and Mitsubishi earned a second victory by winning the mass-market SUV/minivan category.