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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac recalls ELR coupe over stability control problems

Cadillac is recalling about 656 2014 ELR models made between September 26, 2013 and February 14, 2014, because of a fault with the electronic stability control system. On cars without adaptive cruise control, it's possible that diagnostics could prevent the system from telling the driver if ESC is on or off.
Cadillac has a software fix ready and repairs begin on April 17. Alan Adler, General Motors' recall and legal spokesperson, tells Autoblog that only about 55 of the affected cars are in the hands of owners. The rest are either on dealer lots or still at the factory. There have been no reported injuries or crashes caused by the fault.
The correction for the stability control system involves a software recalibration of the electronic brake control module that takes around 20 minutes to perform. While they use the same platform, the Chevrolet Volt isn't involved in this recall because it "uses a different a brake control module," said Adler.

Next-gen Cadillac Escalade debuting October 7 in NYC

Cadillac will unveil the next Escalade in October, at an event in New York City. It will be the sole member of GM's large SUV family to not get a debut at the Texas State Fair, which we don't think is all that surprising, considering the kind of clientele attracted by the big Caddy.
The new truck, from the few teaser images and spy shots we've seen, has evolved with the rest of the Cadillac range. We've got a glimpse of its tall, thin headlights, which look like an evolution of what's on the current truck. Expect some kind of egg-crate grille, reminiscent of the new CTS and ATS, while Cadillac's CUE system should feature heavily in what we hope is a thoroughly revised cabin.
The event takes place on October 7, so check back then for more info on the all-new Escalade.