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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Next-gen Cadillac CTS-Vs caught in parking lot

A pair of camouflaged Cadillac CTS prototypes were spotted, and thankfully photographed, outside a grocery store in Southern California. From the image above - there are plenty more if you click over to TotalCarScore.com - it appears these could be testers for the 2014 CTS-V, but that is just speculation. We've seen the obvious "V" motif in the grille before, and there's what could be another "V" in the design of the side mirrors.
The hood on the car in the background appears to include two bulges, but the single shot that affords a tiny peek under the hood shows reveals only the airbox. Plenty of rumors, and the sight of an engine cover inscribed with the words "Twin Turbo," have caused people to wonder if a twin-turbo V6 will live under the production car's hood instead of the V8 currently there. In back, instead of the round tailpipes found outboard on all the CTS sedans, there's a pair of integrated tips in a parallelogram shape. A new shifter with contrasting stitching was spied in the cabin.
If predictions hold up it will arrive later this year. When it does, expect the body underneath all that camo to be softer on the eye compared to the current car - less science and more art. For now, hit the link to see more spy shots of what's coming.

Consumer Reports loves the 2014 Cadillac CTS

Our first drive of the 2014 Cadillac CTS was just published today... we really liked the Vsport version. And Consumer Reports has some even stronger words of praise for the all-new luxury sedan. We already knew that Cadillac had stepped up its game with the third-gen CTS, but CR bluntly states that the sedan drives better than its German luxury counterparts.
While CR shows plenty of love for the new CTS, the outlet still takes issue with some of the in-car technology including the CUE infotainment system - no surprise there. The testers' offer all manner of positive comments where the impressive handling capabilities of the sedan are concerned, with lots of drifting around CR's private test facility in evidence to bear them out. Scroll down to watch the CTS get put through its paces.