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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM recalls 2014 Cadillac CTS recall

No, that headline isn't a typo - General Motors has reportedly issued a recall for one of its own recalls. The recall of a recall affects the recall of the 2014 Cadillac CTS, which wasn't supposed to be recalled. Except that the 2014 CTS was supposed to be recalled. Oh no, now we've gone cross-eyed.
Allow us to explain. The redesigned, third-generation CTS Sedan does not feature a faulty ignition switch, while the 2014 CTS Coupe and Wagon, which are based on the second-gen car, do. And as it turns out, there are only 264 of those vehicles included in last week's 8.2-million-unit, ignition-switch recall. Model year 2003 to 2013 CTS Sedans, Coupes and Wagons are still covered.
It's not entirely clear how this, frankly, colossal mistake was made, although we're betting GM is rapidly trying to get to the bottom of this embarrassing issue. Regardless, let's just take what solace we can in there being one less vehicle that GM has recalled this year.

Cadillac CTS-V gets Stealth Blue and Silver Frost limited edition models

A little more than a year and a half ago, former weekend editor Alex Nunez and I were talking about how sweet it would be for Cadillac to offer a CTS-V in the Corvette's Supersonic Blue paint, and as if General Motors eavesdropped on our conversation, this showed up. And while the Stealth Blue car you see here isn't an exact duplicate of the hot-looking sedan GM showed off in prototype form, it's really close. And really sweet.
New for 2013, the Cadillac CTS range gets two new colorful editions, starting with the Stealth Blue package available on the CTS-V (in sedan, coupe and wagon bodystyles) as well as the naturally aspirated CTS coupe. In addition to the unique paint, blacked-out grille and dark satin wheels, Stealth Blue cars can also be done up with an optional Twilight Blue leather interior. (And you thought blue-on-blue color schemes died in the '90s.)
Cadillac is also offering a new Silver Frost package, but it's a bit more exclusive. Only 100 examples will be built, all in CTS-V Coupe form. The Silver Frost paint is a low-gloss matte finish, in that while it technically has a clearcoat covering, it's reduced in a way that the surface still appears flatter than standard paint. Even so, Cadillac states that the car should be hand-washed only.