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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi RS Q3 gets snarlier, hits 62 mph in 4.8 seconds [w/video]

Well, that was quick. A mere 20 months after its debut at the 2013 Geneva Motor Show, Audi has issued a fairly significant update to its RS Q3 crossover. A light exterior refresh - the most noticeable change is that the grille surround and headlights are now joined - belies more significant changes under the compact crossover's hood.
Power from the 2.5-liter, turbocharged five-cylinder has been boosted nicely from 310 horsepower to 340, while torque has jumped from 309 pound-feet to 332 lb-ft. The result of this extra thrust is that the tiny CUV can now scamper to 62 miles per hour in a seriously quick 4.8 seconds, rather than the original RS Q3's 5.5-second sprint. A new fifth-generation multi-plate clutch is fitted to the seven-speed S-tronic dual-clutch transmission, which Audi claims will now deliver even quicker shifts.
Lighter brake rotors with ridiculous eight-piston calipers in the front provide what we imagine is a lot of stopping power, while Audi continues to offer an optional adaptive damper system. 19-inch wheels are standard while 20s are optional.

Refreshed Audi A6 gets ready for Paris debut

The Audi A6 remains a solidly luxurious choice in the deeply competitive executive sedan segment, duking it out with the Mercedes-Benz E-Class, BMW 5 Series and Lexus GS, among others. Having been on sale since 2011, though, it's starting to become just a tiny bit stale. Cue the refresh.
Expected to make its debut in October at the 2014 Paris Motor Show, the long-roof Avant/Allroad variant shown here gives us our first glimpse at some of the tweaks Audi has in store for its A6 range as a whole.
In general, this is pretty standard refresh stuff - new headlights that retain the same general shape as the current car but add a new DRL pattern, while there are also some subtle tweaks to the front fascia. The rear taillights have also been freshened (although as only the A6 sedan is sold in the US, it's likely the taillights we see will be different), and some minor changes have been made to the rear bumper. According to our spies, the cabin and MMI infotainment system could see some tweaks, while the oily bits under the hood could be in for for some minor changes as well.