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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

China probing German automakers over spare parts

The Chinese market has proven to be a boon to German luxury automakers. However, the way that the companies have allegedly been controlling their supply of spare parts has begun to draw the ire of the nation's government. According to insiders speaking to Bloomberg, officials from the country's economic planning organization have opened a probe into Audi, BMW, Mercedes-Benz and some Japanese carmakers over claimed price inflation and limiting supply.
Specifically, the investigation centers around two aspects of how the companies do business, according to Bloomberg. Investigators want to know whether the original equipment component makers are able to sell spare parts only to automaker-authorized dealers or if they are also available to independent shops. There is also the issue of whether the price markup on replacement pieces is too high. The tight controls could be partially explained by China's reputation for producing counterfeit parts.
Evidently, the investigators haven't checked parts prices at car dealers elsewhere in the world. At least in the US, paying more at the dealer for factory components just goes along with owning a vehicle. If evidence of price fixing is found, the companies could face fines the equivalent of millions of dollars, according to Bloomberg.

2014 Audi RS7 is a 189-mph terror

If you have a burning desire to take yourself and four friends to 189 miles per hour, the 2014 Audi RS7 Sportback can help you out. The luxury hatchback bowed at the 2013 Detroit Auto Show today, complete with a 560-horsepower twin-turbocharged 4.0-liter V8 engine thrashing under the hood. Getting to 62 mph takes a shave under 3.9 seconds thanks in part to the 553 pound-feet of torque on hand from just 1,750 rpm. While the base car comes with an electronically limited top speed of 155 mph, customers can request the governor be removed by purchasing the dynamic package plus, upping the V-max to 189 mph.
Ludicrous? Sure, but Audi says the RS7 can also yield up to 25 mpg on the US scale. With a cylinder-on-demand system, the V8 can deactivate up to four cylinders by closing their valves. Once the driver gets frisky with the throttle, the engine automatically kicks from four-cylinder to eight-cylinder mode in a few hundredths of a second. The engine is bolted to an eight-speed automatic transmission, which pushes power to all four wheels. You can read the full press release below for more information, but we think you'll have a better time viewing our live shots from the show floor..